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A Sudden Account Disabled
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Question
stellarist
Hi, My name is Stellarist and I've been working on Fiverr (under T-shirt and Merchandise) for at least 3 years now and last year I was promoted to Top Seller.
I have 4 Orders queued before this incident happened. 2 of them are repeated buyers.
I just delivered one of the ordered today and the Buyer requested a little revision that I worked on immediately.
As I'm about to redeliver the revised files, I noticed that the send button is grayed out. I refreshed the page and my account is not log in. When I log in (google log in) it gave me a red banner saying "This account is no longer active. We sent you an email explaining what happened." I checked my email and it says I violate Terms and Services. I am aware of the ToS and Community Guidelines and I am confident that I didn't violate any.
Fiverr has been my main source of income for the last 3 years and this sudden account disabled brought me to tears as I read articles here that this cannot be undone.
I already sent and email to Fiverr Customer server and waiting for their reply.
I wonder, If this is irreversible, Can I still create another account and start fresh? Can they point out which ToS or Community Guidelines I violated so this wont happen again?
Its just feel so sad that this happen so suddenly when this morning I was happily chatting with my repeat client about our next project.
P.S. If my current clients are here, I am very sorry about the sudden cancellation of your orders.
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