Hello can you help me?

[logoai]

Actually, My gig is deranged. how can I rank it again? can you help me?

This is my gig.

https://www.fiverr.com/logoai/create-a-modern-minimalist-and-luxury-logo-design

[donnovan86]

When you have a bad review, Fiverr pushes you back in search. I didn't check your other gigs but the gig you linked has a very bad review. Whenever you have bad private or public reviews, that can be a problem. 

[logoai]

2 minutes ago, donnovan86 said:

When you have a bad review, Fiverr pushes you back in search. I didn't check your other gigs but the gig you linked has a very bad review. Whenever you have bad private or public reviews, that can be a problem. 

Thank you...

How can I fix it? how should I rank it again?

[filipdevaere]

Just now, logoai said:

How can I fix it?

It may take several months to return to normal.

[logoai]

4 minutes ago, filipdevaere said:

It may take several months to return to normal.

😌 Don't I have anything to do again rank?

 

Edited June 29, 2023 by logoai

[filipdevaere]

3 minutes ago, logoai said:

😌 Don't I have anything to do?

Keep delivering quality work for your other buyers.

[logoai]

Just now, filipdevaere said:

Keep delivering quality work for your other buyers.

okay, thank you.💗

[donnovan86]

What you want to fix is your work quality man. 

[visualstudios]

39 minutes ago, logoai said:

My gig is deranged.

Yes.

[logoai]

17 minutes ago, donnovan86 said:

What you want to fix is your work quality man. 

The buyer told me they want to change the review. It's mistaken for her. 😔

[vickiespencer]

12 hours ago, logoai said:

The buyer told me they want to change the review. It's mistaken for her. 😔

Please explain how it came about that your buyer now wants to change her review. 🤔

Are you aware that you can get a warning or even lose your account for talking about changing reviews with your buyers? 😕

@donnovan86, for example, got a warning on his account because a buyer made an error in a review that they left and then told Customer Service that he wanted to change the review. Donnovan was unaware the buyer had gone to CS until he got the warning.  

[donnovan86]

Exactly. Vickie is right, and not only that, but you going to the customer support made it way worse. I also received a single star review from a person that checked the content at 1 am, he wanted to go to sleep and even if the review text was great, the stars were random. Obviusly I didn't go to customer support to say anything because that would be considered review manipulation. I just took it as a loss and moved on.

[filipdevaere]

Providing the wrong amount of stars can be a mistake.

However, the written feedback is not a mistake.

[catwriter]

15 hours ago, logoai said:

My gig is deranged

I don't think "deranged" is the word you wanted to use...

14 hours ago, logoai said:

The buyer told me they want to change the review. It's mistaken for her. 😔

At this point, I'd be more concerned about the highly unprofessional response you've left her. That's far more likely to put potential buyers off than a single bad review.

Your profile has other issues, too. Is your name Prasanna or Heather? Why claiming to be fluent in English when that's not exactly true? All of it can affect whether buyers trust you or not, and therefore, whether they choose to work with you or with someone else.

2 minutes ago, filipdevaere said:

However, the written feedback is not a mistake.

In some cases, it might be, when a buyer mistakes you for another seller (I've seen it happen a few times to some sellers).

[abdheshkjha]

Public & Private bad reviews affect your profile very badly, GIG will be deranged and you might be not able to find your GIG till pages 6-7. Try to complete the orders that you have and ask your Fiverr for reviews and fill out the survey.