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Buyer Accidentally Ordered Twice
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Effective Communication with Buyers 1 2
By adrian_success, in Sellers Best Practices
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Question
filusaad
Yesterday, I received two orders from a client. I received the order requirements for one of the orders but did not receive anything for the other order. I sent a reminder, but there was no reply. After sending another reminder, the client sent me the same requirements on the order page. I thought that maybe he had accidentally ordered twice, so I confronted him about it, and he confirmed his mistake. Therefore, I said that I would contact customer support and process the refund. I have already sent the details to customer support and am waiting for their reply. Do I need to do anything else?
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