How long does the trust and safety take ?

[forge_d_img]

Hi ! 

 

I uploaded a video for my gig since last week (it was Wednesday 18) and it's under review by the Trust & Safety team since that time. Is it normal ? Why does it take so long ? How long does it take normally ? 

 

Thank you for your help 

[donnovan86]

No one knows. They don't only have you on their plate, they have thousands of people to deal with. After all, if someone is banned, they can take up to 90 days to review their case. So..

[catwriter]

49 minutes ago, forge_d_img said:

I uploaded a video for my gig since last week (it was Wednesday 18) and it's under review by the Trust & Safety team since that time. Is it normal ? 

It didn't use to be, but on January 1st thousands of accounts got restricted and have been in review since then. Trust & Safety seems to be really busy investigating those cases, so it takes them far longer than usual for the regular stuff like checking videos.

[forge_d_img]

Ok, so this is normal (as normal as possible I mean). Thank you ! 

(And it was not a reproach, I know I'm not the only account they have to review, I was just worry because this is my first gig and I don't know how it works.) 

[uzzol_rafat]

It usually takes about 24 hours. Have you used anything to copy?

[forge_d_img]

On 1/25/2023 at 3:22 PM, uzzol_rafat said:

It usually takes about 24 hours. Have you used anything to copy?

No, it's just a timelapse of my screen while I edit a picture. 

[forge_d_img]

Update : my videos have been aproved ! 

 

And I know why it take so long, it was my mistake : I was waiting for the review before to activate the gig, but I had to activate the gig to get the validation. 

[art_tribe]

Great @forge_d_img

Happy to hear that and I might say that Fiverr's Trust and Safety team is one of the best I have worked and experienced so for. Mostly they will update you in the time frame given to you and if sometimes they get late then don't worry, it will be a worthy wait..!

Good Luck..!

Art_Tribe 🙂