madonnasilva Posted July 11, 2022 Share Posted July 11, 2022 Hi! I ran into an issue where my client has placed an order but had to fill requirements before submitting it, since I already had them noted down from her and the delivery package was ready, I skipped the requirements from my end. Later she has tried again and somehow submitted the requirements and placed the order. Now there are two orders. I need help soon. Delivery due in the next 2 - 5 days and I need to know whether I should contact support or is there a way which I can solve this from my end. Thanks. 16 1 Link to comment Share on other sites More sharing options...
theratypist Posted July 11, 2022 Share Posted July 11, 2022 You can contact Customer Support to cancel the order so it won't affect your statistics. Tell them what happened of course. And confirm with your buyer that it is indeed a double order. 13 4 Link to comment Share on other sites More sharing options...
shafain876 Posted July 11, 2022 Share Posted July 11, 2022 Contact with fiverr support team so that you can ask about your problem 12 Link to comment Share on other sites More sharing options...
dineshmadhushan Posted July 11, 2022 Share Posted July 11, 2022 At first try to negotiate with the client by offering another service or extra feature for the second order (It'll work if she is a repeat/loyal customer). But if she don't like it, contact customer support and explain the incident clearly. They'll help to cancel the order without affecting your statistics. But it'll not work if the customer have actually placed two orders. 12 Link to comment Share on other sites More sharing options...
madonnasilva Posted July 11, 2022 Author Share Posted July 11, 2022 @dineshmadhushan @shafain876 @theratypist Thank you! I wonder if the client themself can withdraw the order and also, I wonder how to distinguish between the paid order and the unpaid one. Client only paid for one however 10 Link to comment Share on other sites More sharing options...
theratypist Posted July 11, 2022 Share Posted July 11, 2022 14 minutes ago, madonnasilva said: @dineshmadhushan @shafain876 @theratypist Thank you! I wonder if the client themself can withdraw the order and also, I wonder how to distinguish between the paid order and the unpaid one. Client only paid for one however He can, actually you can as well. Both of you have access to the "Resolution Center" where you both can mutually cancel. However, cancelling through that route will affect your "completion rate", hence the suggestion about reaching out to Customer Support since they will be able to cancel the order without it affecting the completion rate. You would be notified on every order placed. Its also listed on your dashboard your ongoing orders. If he only paid for one then there really is only one order. An order doesn't start unless its paid for. 12 Link to comment Share on other sites More sharing options...
joychandra_ Posted July 11, 2022 Share Posted July 11, 2022 Contact Fiverr Customer Care. 8 1 Link to comment Share on other sites More sharing options...
chris_ld Posted July 11, 2022 Share Posted July 11, 2022 Contact Customer Support 8 1 Link to comment Share on other sites More sharing options...
madonnasilva Posted July 11, 2022 Author Share Posted July 11, 2022 @theratypist Thank you. Also, I delivered the order to one and hoping to contact the resolution center regarding the other but, now my client says he hasn't received the delivery 7 1 Link to comment Share on other sites More sharing options...
theratypist Posted July 11, 2022 Share Posted July 11, 2022 31 minutes ago, madonnasilva said: @theratypist Thank you. Also, I delivered the order to one and hoping to contact the resolution center regarding the other but, now my client says he hasn't received the delivery Here's the guide on using the Resolution Center: https://www.fiverr.com/support/articles/4417634484497-Using-the-Resolution-Center?segment=seller -- Remember the order cancellation rate will affect your statistics if you cancel it through here. Cancelling through Resolution center is different from contacting Customer Support. As for the client not receiving the delivery, it should be there if you used the "deliver button". There are a lot of confusing parts to your story, if you actually have 2 orders open or just one. Just communicate with your client properly. It's not that hard to see a file being delivered. 11 1 1 Link to comment Share on other sites More sharing options...
vickiespencer Posted July 11, 2022 Share Posted July 11, 2022 (edited) 5 hours ago, chris_ld said: Contact Customer Support 5 hours ago, joychandra_ said: Contact Fiverr Customer Care. 16 hours ago, shafain876 said: Contact with fiverr support team so that you can ask about your problem When replying to a question on the Fiverr Forum, it is best to ensure the answer has not already been given. If you do not, you appear foolish, and no one wants to look like a clown! 🤡 Edited July 11, 2022 by vickiespencer 9 1 Link to comment Share on other sites More sharing options...
madonnasilva Posted July 13, 2022 Author Share Posted July 13, 2022 I contacted support and my problem solved within a matter of hours. Thank you everyone for the advice!! 5 Link to comment Share on other sites More sharing options...
all_asmoule Posted July 14, 2022 Share Posted July 14, 2022 its not problem,, but you go support 3 Link to comment Share on other sites More sharing options...
mbamunna Posted July 14, 2022 Share Posted July 14, 2022 Don't worry.Contact support and they'll cancel 1 without affecting your profile. Best of luck!! 3 Link to comment Share on other sites More sharing options...
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