Which Countries Buyers We should Deny?

[rayanhood7898]

Which Countries Buyers We should Deny?

[arafat_28]

You shouldn't deny any country buyer. 

[fahadtech]

22 minutes ago, theratypist said:

why it would be important to inform the seller that they are outsourcing unless it is needed info to complete the order

Because in some cases they cannot have a live zoom meeting and explain some details that directly effect the work and also help seller speed up the work. Instead they would rather communicate over text as a middle man between the actual client and the developer, now imagine the work performance in this case.

 

26 minutes ago, theratypist said:

It isn't also against ToS to outsource

I understand, but I am not talking about a guy outsourcing shirt design on behalf of his team. I am talking about people picking up a job from fiverr and then getting it done on fiverr kind of scenario.

 

33 minutes ago, theratypist said:

You can tell CS when that happens. It doesn't affect cancellation rate

Tell me about it ! I have had at least three orders cancelled by CS on buyer's request just because I skipped some minor detail that I would happily offer my past clients even after order completion. And also that too, very conveniently just after the buyer asked me to redeliver with the source code. Interesting right. Let me tell you something more interesting, one buyer's country changed mid order. I asked, they denied and then agreed.
I explained the whole thing to support, they agreed but still declined to reverse cancellation rate, I kinda asked again, they gave a very important advise that if there is still time remaining in order then they take seller's side and give time before any action else if its delivered but late then the buyer has the advantage because they cannot afford late.

Trust me when I say my reasons were purely professional, this cost me my level on two separate occasions.

[fahadtech]

Hi, I see where you're coming from ! The problem is real and I can share some experience to back it.
I too have thought about it before and got the ultimate answer when I asked the support about it. Yes I actually did and I was surprised when they asked me to wait for the final answer and then they made something very clear.

YOU CANNOT DENY SERVICES THAT YOU OFFER TO ANY CLIENT ASKING.

Very important thing to understand is that professionalism comes before lectures on good and bad. I see a lot of people here using the word "SHOULD" whereas clearly it's a "MUST". Remember, if you reject without reason and the buyer complaints to CS then you can receive a warning. So suggestions on this forum should take second priority when rules override them.

As for the solution to this problem, I suppose if you have a good reason as an experienced seller to suspect something wrong about the buyer, ask them subtly whether they are outsourcing the work or if its their own work and do they understand it or not, so you would have a reason for not taking up the job and can provide evidence when required.

If you do not have a valid reason to let down the job but you just don't like some buyers based on your personal liking then that is not only despicable but also NOT ALLOWED.

[katakatica]

1 hour ago, fahadtech said:

YOU CANNOT DENY SERVICES THAT YOU OFFER TO ANY CLIENT ASKING.

I'm very curious about the convo with CS on this, what was the reason that you asked for?

I'm pretty certain that denying orders as is isn't against the TOS. (for example, I have to deny several if I'm overbooked or I'm not the best person for the job.) NEVER have I had to prove it to CS or anyone...
(if you mean once an order has been placed and you want to cancel for very little reason, that I suppose is understandable.)
Anyway, you could be right, I'm just... pretty concerned if this really is the case (since 'reasons' can vary quite a lot and CS might not accept all of them, etc.?)

[sayedcsee]

Not in any country

[melanielm]

Do people really look at this information when the buyer contacts them for the first time? I suppose you can notice it in passing since it is displayed with their username, but their country of origin never really registers in my mind.

[iamattique]

15 hours ago, rayanhood7898 said:

Which Countries Buyers We should Deny?

WHAT!!

Are you serious brother? Why somebody will deny customer if he/she is great and willing to buy from you?

[krheate]

2 hours ago, melanielm said:

but their country of origin never really registers in my mind

Same! I never really notice what country any of my buyers are from unless I see that there’s a huge time zone difference (for buyers on the other side of the world). 

[fahadtech]

19 hours ago, katakatica said:

I'm very curious about the convo with CS on this, what was the reason that you asked for?

I can share but like I said I had a good reason to see a pattern of buyers from specific countries outsourcing jobs picked up from other marketplaces without fully understanding it and also with tight timelines.

 

19 hours ago, katakatica said:

I have to deny several if I'm overbooked or I'm not the best person for the job

If you are overbooked you can always pause gigs or go out of office to not take any new requests. Also if any job technically falls under your gig description then Fiverr believes you are the best person for this job. So modifying gig with strict conditions after it has been established is a good thing.

 

19 hours ago, katakatica said:

NEVER have I had to prove it to CS

Not If any client complaints. I have orders more than 300 days late and I have had CS close orders only a few days late. Like I said if client complaints.