shahinaakhter Posted September 16, 2020 Share Posted September 16, 2020 Hi Everyone!One of my client mistakenly post a rating to the order.Now he asked me if there have available option to upgrade it. He wants my help.Actually I don’t know if the option is available or not?So I want to know about this?Can the client update the rating?If yes, then how can he do this?Need help about those questions.Thanks in Advance. Link to comment Share on other sites More sharing options...
marinapomorac Posted September 16, 2020 Share Posted September 16, 2020 He needs to contact customer support from his account and explain situation. Only way. Ans try to avoid talking about reviews as much as possible in your inbox to avoid issues. Link to comment Share on other sites More sharing options...
blavaro Posted September 16, 2020 Share Posted September 16, 2020 Hello, I have gone through this before.In my case I contacted CS explaining whole situation and sent them a written confirmation from Buyer that they made a mistake.The result was:CS removed the Buyer´s review (+). Buyer was not able to leave new one (-). The order was counted as finished (+). Temporary drop in SRP (-).It does not need to work for you because any mention of review, rating, feedback in your communication with Buyer could mean warning instead. Link to comment Share on other sites More sharing options...
mariashtelle1 Posted September 16, 2020 Share Posted September 16, 2020 There is no way to change reviews. He had a chance to do it by himself by reaching out to support and without talking to you.However now if he will reach out to support you will risk getting a warning. Link to comment Share on other sites More sharing options...
shahinaakhter Posted September 16, 2020 Author Share Posted September 16, 2020 He needs to contact customer support from his account and explain situation. Only way. Ans try to avoid talking about reviews as much as possible in your inbox to avoid issues.Is there have any time limitation to update? Link to comment Share on other sites More sharing options...
shahinaakhter Posted September 16, 2020 Author Share Posted September 16, 2020 There is no way to change reviews. He had a chance to do it by himself by reaching out to support and without talking to you.However now if he will reach out to support you will risk getting a warning.Why the reason for getting Warning if he now reach out to Customer support? Link to comment Share on other sites More sharing options...
shahinaakhter Posted September 16, 2020 Author Share Posted September 16, 2020 Hello, I have gone through this before.In my case I contacted CS explaining whole situation and sent them a written confirmation from Buyer that they made a mistake.The result was:CS removed the Buyer´s review (+). Buyer was not able to leave new one (-). The order was counted as finished (+). Temporary drop in SRP (-).It does not need to work for you because any mention of review, rating, feedback in your communication with Buyer could mean warning instead.As the buyer knock at me, so if there are reason of getting warning of mine? Link to comment Share on other sites More sharing options...
catwriter Posted September 16, 2020 Share Posted September 16, 2020 Why the reason for getting Warning if he now reach out to Customer support?Why the reason for getting Warning if he now reach out to Customer supportBecause Customer Support might think that you have manipulated the buyer into contacting them and asking them to remove/change his review.You’re not allowed to talk to buyers about reviews at all. Link to comment Share on other sites More sharing options...
shahinaakhter Posted September 16, 2020 Author Share Posted September 16, 2020 Why the reason for getting Warning if he now reach out to Customer supportBecause Customer Support might think that you have manipulated the buyer into contacting them and asking them to remove/change his review.You’re not allowed to talk to buyers about reviews at all.Doesn’t Fiverr check our conversation before doing that? Link to comment Share on other sites More sharing options...
mariashtelle1 Posted September 16, 2020 Share Posted September 16, 2020 Doesn’t Fiverr check our conversation before doing that?Doesn’t Fiverr check our conversationWas he the first one to reach out to you? And you at all didn’t ask them if it’s a miste review? And did you reply something in their message? Link to comment Share on other sites More sharing options...
catwriter Posted September 16, 2020 Share Posted September 16, 2020 Doesn’t Fiverr check our conversation before doing that?They might. There’s no guarantee, though.It could go either way, maybe the review will be removed, and maybe you’ll get an account warning. Link to comment Share on other sites More sharing options...
shahinaakhter Posted September 16, 2020 Author Share Posted September 16, 2020 Doesn’t Fiverr check our conversationWas he the first one to reach out to you? And you at all didn’t ask them if it’s a miste review? And did you reply something in their message?I replied after getting his mesaage that if he wants to update the rating.Then I said “Hello” for onceAnd lastly I said that he need to contact with Customer Support about the matter. Link to comment Share on other sites More sharing options...
blavaro Posted September 16, 2020 Share Posted September 16, 2020 As the buyer knock at me, so if there are reason of getting warning of mine?You know, there is always a risk behind any action you do and I can not tell you if you get warning or not.What would you gain if review is deleted? Not so much I believe in your case. Buyer will not be able to leave new one.What would you loose if you get warning? You will loose your Level for a month.And finally, what is more important for you? Your decision. Link to comment Share on other sites More sharing options...
sohanurrahmanjr Posted September 16, 2020 Share Posted September 16, 2020 it’s possible by contacting CS but be sure that if you asked the buyer or tried to influence the buyer change the rating then CS could take action against you! Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.