catscop Posted January 11, 2019 Share Posted January 11, 2019 Hello there. Got a problem: days ago a customer asked me about my gig, then ordered it. I’ve been helping him, and made more revisions compared to those I wanted to offer. He asked me for more and more, saying that my work has been done wrong. While I’m 100% sure of what I’ve done. Maybe he’s trying to steal what I’ve wrote for him. I don’t know what to do, now he has opened a dispute. What should I do? Link to comment Share on other sites More sharing options...
iamsachmusic Posted January 11, 2019 Share Posted January 11, 2019 Contact CS and don’t accept the cancellation. Tell CS about the issue and they will help you resolve everything. If possible, try to send them some screenshots of your work. This is a known fraud issue of getting the work for free. Link to comment Share on other sites More sharing options...
catscop Posted January 11, 2019 Author Share Posted January 11, 2019 should i decline? I’ve already tried to explain to the customer, but even if my work is pretty accurate and it is clear, he seems not to be understanding Link to comment Share on other sites More sharing options...
catscop Posted January 11, 2019 Author Share Posted January 11, 2019 Contact CS and don’t accept the cancellation. Tell CS about the issue and they will help you resolve everything. If possible, try to send them some screenshots of your work. This is a known fraud issue of getting the work for free.and what’s cs? sorry i don’t know so well about these kind of stuff Link to comment Share on other sites More sharing options...
iamsachmusic Posted January 11, 2019 Share Posted January 11, 2019 should i decline? I’ve already tried to explain to the customer, but even if my work is pretty accurate and it is clear, he seems not to be understandingCS means Customer Support. You can mail them to support@fiverr.com or click on this link https://fiverr.com/support_tickets/new and create a new ticket.should i decline?You can If you want, but I advise to not do anything, just contact Customer Support. I hope this issue will get resolved in your favor. BEST OF LUCK! 😃 Link to comment Share on other sites More sharing options...
irfanpro Posted January 11, 2019 Share Posted January 11, 2019 and what’s cs? sorry i don’t know so well about these kind of stufftry contacting customer support Link to comment Share on other sites More sharing options...
catscop Posted January 11, 2019 Author Share Posted January 11, 2019 CS means Customer Support. You can mail them to support@fiverr.com or click on this link https://fiverr.com/support_tickets/new and create a new ticket.should i decline?You can If you want, but I advise to not do anything, just contact Customer Support. I hope this issue will get resolved in your favor. BEST OF LUCK! 😃done. let’s hope for the best. for how long should i have to wait? Link to comment Share on other sites More sharing options...
iamsachmusic Posted January 11, 2019 Share Posted January 11, 2019 done. let’s hope for the best. for how long should i have to wait?Check your email. Fiverr did sent you an automated reply with every detail like wait time, so please check that. The normal wait period is around 12 hours to 36 hours.Wanna Escalate this ticket? Tweet them on Twitter with your Ticket Id and they should probably see this ticket as soon as possible. 🙂 Link to comment Share on other sites More sharing options...
catscop Posted January 11, 2019 Author Share Posted January 11, 2019 Check your email. Fiverr did sent you an automated reply with every detail like wait time, so please check that. The normal wait period is around 12 hours to 36 hours.Wanna Escalate this ticket? Tweet them on Twitter with your Ticket Id and they should probably see this ticket as soon as possible. 🙂Thank you everyone! I’m so upset because I’ve always been working honestly and you can tell by my feedbacks Link to comment Share on other sites More sharing options...
iamsachmusic Posted January 11, 2019 Share Posted January 11, 2019 Thank you everyone! I’m so upset because I’ve always been working honestly and you can tell by my feedbackseveryone!Who else is here? 🤨Don’t worry, I know the feeling. It’s life, not always good things are going to happen. 😌 Link to comment Share on other sites More sharing options...
iamsachmusic Posted January 11, 2019 Share Posted January 11, 2019 @catscop Read this: Decline order cancelation . A similar type of incident. Link to comment Share on other sites More sharing options...
joyh97 Posted January 11, 2019 Share Posted January 11, 2019 everyone!Who else is here? 🤨Don’t worry, I know the feeling. It’s life, not always good things are going to happen. 😌Irfanpro also commented lol. That’s probably why she said “everyone”.Please keep us updated on the situation, Catscop! Link to comment Share on other sites More sharing options...
iamsachmusic Posted January 11, 2019 Share Posted January 11, 2019 Irfanpro also commented lol. That’s probably why she said “everyone”.Please keep us updated on the situation, Catscop!Haha… I was joking and just trying to take all the credit. 😋I am such a greedy person. 😂Yeah @catscop, keep us updated!@joyh97 , you can add “@” whenever you are tagging a person. 🙂 Link to comment Share on other sites More sharing options...
joyh97 Posted January 11, 2019 Share Posted January 11, 2019 Haha… I was joking and just trying to take all the credit. 😋I am such a greedy person. 😂Yeah @catscop, keep us updated!@joyh97 , you can add “@” whenever you are tagging a person. 🙂Oh! I thought you’d just missed it somehow 😂 😂Thanks for the tip, @iamsachmusic 😉 Link to comment Share on other sites More sharing options...
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