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Why Buyers MUST contact seller before ordering


flomaestro
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Hello. I create illustrations and it happens to me time after time that buyer places an order without reading my gig’s conditions and contacting me first. He orders the cheapest package for 5 dollars and wants me create a big illustration that cost more that 150 dollars in my gig. Surely he doesn’t want to pay more and I have to cancel such order. Then my completion rating falls.

I have a big note in my profile and my gig’s description that buyer needs to contact me BEFORE purchasing.

I think this system is absolutely unfair to the seller. And this is a good way to ruin your competitors’ career on Fiverr:rofl:. Just order something from them and then don’t reply. The Support has no solution for the seller in this situation.

I completely agree with you and I’m so sorry you’ve had to deal with those clients.

Do you have a video for your gig in which you explain that you require approval before a purchase and why? I did that on top of putting written notes in the description about it and I found it really reduced the incidence of orders without prior approval. I think part of the reason the video message worked because I made it clear to the buyer that the value they get out of their order depends on its suitability for their niche, goals, etc.

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To have all parties on the same page: No need, if I’m selling e-mails and you buy my gig, you get an e-mail. We’re all on the same page.

To avoid needless dispute resolution: Not true, I’ve had many complicated clients that messaged before ordering.

To avoid delay: On the contrary, messages delay order completion. Clients can make you wait 24 hours before accepting a custom offer.

To assess seller’s competence: You can do that from my reviews and portfolio samples.

To assess seller’s commitment: See above

To avoid hurting the seller’s reputation, even if you don’t want to. Cancellation hurts sellers more than buyers.

There’s no guarantee you will be a good buyer

To enhance productivity of both parties

On the contrary, Fiverr was designed for quick orders. You want bids and messages? Go to People Per Hour, have fun with their delays.

Improve your health condition. A good job makes you happy, which inturn results into healthy state of mind.

Waking up to several orders improves my health condition. Waking up with just messages drives me crazy.

Personally, I think messages are rude. I don’t message unless I want something you’re not selling, something controversial you’re likely to reject, I need a valid reason to bother the seller, and yet so many sellers think they can bother sellers with stupid questions.

Do you really need to ask me how much, how long, what’s my process? I don’t ask graphic designers how they come up with ideas, it’s none of my business. The only thing that matters is the work I get.

Well said… I personal prefer buyers to order gigs without contacting since I have all requirements and order specifications highlighted on my gig profile

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  • 3 weeks later...

I don’t agree with this at all. There are lots of freelance sites where negotiation has to take place before a project starts. Bids and proposals must be submitted. I started as a buyer and I always skipped gigs that said “Contact First”-I didn’t want to have a big back and forth, I just wanted to order my book covers.

Now I’m a seller and I’d also rather people just order my gig.

If the buyer orders the wrong thing, it can be cancelled. I think maybe it’s because I was a manager at Home Depot for so long, but I’m never going to get stressed about analytics and level status. There are always going to be things outside of our control that affect those things. It was the same thing at Home Depot. Slow customers would mess up cashiers’ scan time. They were also judged on how many customers filled out the survey. None of it’s fair, but that’s fine. It’s all about doing the best you can and brushing it off when stuff happens outside of your control.

I’d rather cancel orders when the buyer is asking for things I don’t offer, than go back and forth and waste time discussing it first.

If a seller is overbooked, they can pause gigs or limit the number of orders in que.

The buyer is the customer. This is customer service. We can’t put that burden of responsibility on them. They don’t want to read gig descriptions or communicate before hand, I feel that’s up to them.

I really like that Fiverr is set up more as an online store. It sets it apart from the other freelance sites.

I agree with you.

While I want the buyer to feel comfortable contacting me beforehand if they have any questions, I don’t want to mandate they do so prior to ordering.

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Hi there, I felt it is necessary for us to discuss this.

I will be delving into why all buyers must, as a matter of due diligence, contact the seller they wish to patronise.

As a buyer, please ensure you read the gig description thoroughly before you place an order. Make sure you understand EVERY WORD in the description inorder to avoid dispute. Every word counts. Every sentence must be understood. No room for ambiguity.

If you feel you have read the description and understood it, it’s time to place an order, i guess? But, hey, hold on for a sec. Why don’t you just contact the seller and tell him what it is you are looking forward to.

The reasons why you must send a message to the seller are many, some of whiçh are:

  1. To have all parties on the same page
  2. To avoid needless dispute resolution
  3. To avoid delay
  4. To assess seller’s competence
  5. To assess seller’s commitment
  6. To avoid hurting the seller’s reputation, even if you don’t want to. Cancellation hurts sellers more than buyers.
  7. To enhance productivity of both parties
  8. Improve your health condition. A good job makes you happy, which inturn results into healthy state of mind.

Go on now, do what you have to.

Thanks for reading.

So helpful post and buyer should maintain the instructions .

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On top of that, and I don’t know if this is only the case for me, some sellers might just not be available for additional projects.

I’ve had it so many times where I had about 12 active orders I needed to work on within 2-3 days and despite being stressed and slightly sleep-deprived, I could manage to do it. But then there were direct orders that just entirely threw me off my schedule and. Sure, vacation mode is supposed to help to avoid situations like this but then I would be on vacation mode about 70% of the time.

I think scheduling the order queue could work for you!

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  • 1 month later...
  • 2 months later...

It depends on a service.

Some gigs require contacting before ordering, some don’t. It’s that simple.

Tip for buyers: Read the gig description. Sellers will let you know what you should do 😉

Sellers will let you know what you should do

Its really good tips ! but many sellers do not provide good support ! So, buyers need to be sure that the seller communication is good and clear. Buyers should be clear about all the question answer on the gigs. Then you can choice a seller.

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  • 5 weeks later...

This is coming from my buyers point of view. I bought a lot of voice acting for games. And what I like to do is type in how many characters it is, click button for full broadcast rights, upload the script and any other information and then place the order. It’s that easy when I see contact me first and there’s not a check mark for broadcast right then I skip over and go to the next one.

Fiverr, needs to give the seller an option to take off the purchase button and replace it with a contact me button that way the users don’t accidentally send something without contacting you from a buyers perspective if they see the purchase button you’re probably going to purchase so it’s really an issue with five or taking off the options to purchase without contacting the purchaser first.

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I would do that, but most of my customers are actually resellers. Private buyers are much easier to negotiate with but resellers have a fixed deadline and budget etc. themselves so there’s only so much they can do, I guess. And I’ve hardly ever worked with a reseller who paid me enough that I could afford to outsource. But that is more of my own personal issue and doesn’t have much to do with the customers you are addressing here. 🙂

You are great, its really matter, Buyer should contact before confirming order.

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Thanks for Janali for sharing a comment. Moreso, in your case, i am not sure whether you are a seller or buyer. But generally, i think you can do a few things to help you manage your orders.

  1. Take on what you can handle. A sleep-deprived mind could find it hard to deliver premium quality works.

  2. You can limit your orders. This will allow you satisfy every one. Your repeat buyers know what you can do. The moment they sense a drop in output, they will know.

  3. Negotiate time extension. You can appeal to your buyers o give you more time. It is really not difficult. I have done it before. Trust me…it works.

  4. Extend your gig delivery time.

  5. Outsourcing. You can outsource your orders if you find yourself drowning. Your ratings should be of utmost importance to you… cancellation is not an option. Late deli very is bad for business. I am guessing you know these already…lol

Hola! you are right…

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  • 3 weeks later...

Yeah Agreed with you. Sometimes Buyer could demand something different but nearly the seller selling. like i am a seller and i use to create motions graphic templates, but sometimes buyer is looking something different from my gig so he could ask me before order.

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I’m fully agree with you. I’m new here on Fiverr, but I have extensive work experience on Upwork. And as for me, it’s impossible for me as a PPC Digital Marketer to begin my work without full conversation about my clients’ businesses, most marginal categories on their web site, their background in Digital Advertising etc. It always helps to uderstand client’s priorities and needs and create rational marketing plan. So, dear buers, contact sellers in any situation and it will be much better for you.

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That means there should be communication. Communication means spending more time.

The only communication I give is the gig description, I hate waking up to this:

“Are u online? I am looking for some captions for our company. Is it possible for you to do in next 5 hours? Lemme know if interested.”

“Hello, I’m interested in your service to invent the brand name of our aerosol spray products.”

I don’t know why they didn’t go ahead and order. Most of my clients go ahead and order.

I guess buyers message for the following reasons.

  1. They want to make sure the seller is responsive
  2. They think they need permission to order
  3. They don’t feel comfortable ordering right away

I would encourage the buyers to read the gig description. If you’re not being asked to contact the seller, if you don’t have questions, then just order.

I’ll be polite with them either way. As my life coach taught me, “you can’t control what happens, you can control how you react to it.”

Communication mean the reply should be clear which finish the doubt about any type of question.

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