Jump to content

Avg. Response Time question


Recommended Posts

My ART is 1 hour:

Avg. Response Time

1 Hrs

First of all the S should be removed.

Two, I have never had any order, or is my ART including the time I responded with orders I ordered?

Just Curious

RESPONSE RATE: This is the response rate indicator, which shows the percentage of inquiries you responded to in the last 30 days. It also displays your average response time.

How is this calculated?

If you fail to respond within 24 hours, it will affect your rating. The percentage is calculated by dividing replies by first time messages in the past 30 days. For example, if you received 10 first time messages in the past 10 days (one each day) and you answered nine of them within 24 hours, your response rate will be 90%.


Link to comment
Share on other sites


This topic is now archived and is closed to further replies.

  • Create New...