edc_lab

You're welcome, I'm happy to read that found it useful. Good luck with Fiverr, bye!

Hello @yevheniazozula I asked a similar question a few days ago and, as of today, new sellers can have the portfolio feature only if they get the Rising Talent Badge, so basically this means that you need to make some sales to be selected for that badge. I know, it sounded strange to me too, but that's how it works. Focus on thumbnails, keywords, metadata and proper gig descriptions. Also, you can upload a PDF, but it's going to be placed at the end of the thumbnails in a pretty hidden position, but it's still a solution. Personally, I'm going to focus on making a video to show my portfolio right on the gig's thumbnail, seems a nice solution to overcome the missing portfolio feature.

Hello, the question is a bit vague, you should explain it better by adding more details about it. Are you talking about an illustration, a photo manipulation, or what?

Yes, I think it's crucial because at the moment I can just wait for the first "brave" client to choose me. I say brave because I haven't received a single review so far and I think this could scare potential buyers, even if I'm a legitimate seller. Also, I'm trying to figure out if my prices, as a new seller, are too high for a profile with zero orders. And the sensation here is to lower it, but honestly, I don't like it so much, because reading something like "experienced designer" with $5 worth of gigs seems not very trustworthy. My goal is to communicate what follows: - that's what I offer. - that's what you can receive. - that's the price of it. But it's ok, this is the way it works so I think I'll try to make a video showing the projects I worked on, right on the gig's thumbnail, maybe this could be a nice way to overcome the missing portfolio feature. It's a nice challenge!

Definitely skilled, of course, they didn't mention the word "email" so maybe they didn't break any rule, but if Fiverr's team reviews other conversations made with other buyers, or if you have other evidence, they could spot a kind of modus operandi and ban their account. Reach your bank account and their bank account and try to give as much info as you can to them as well, so you can hope for a recovery of the funds. Good luck! Oh sorry, you're right, I meant Pro Sellers! Anyway, it's still sad, especially because they are handpicked by Fiverr's team, but I can understand that it's not easy to control their behaviors when communication is done outside the platform.

I think you can reach the bank right away, because Fiverr will not refund money never transitioned by the Fiverr system, give 'em as much info as you have and hope for a good solution. With the proper evidence, Fiverr will ban this seller. It's sad to read about TRS doing that, really.

Hello @phurray, I'm sorry to hear that. Reading about this behavior made by a TRS seller is concerning because payment outside of Fiverr isn't allowed and he/she can be banned for that. Also, the system will detect when people are talking about making a payment outside the platform and it will be auto-reported, how did you do that without triggering the system? Did you have all the communication always on Fiverr? I think Fiverr will only verify if he/she got the payment outside the platform and ban the seller, so if you want to recover your funds and you've used PayPal for this payment try to reach their support and ask for a refund because Fiverr will not refund anything that happened outside the platform, of course.

Hello @livingbright, even if I'm not an experienced seller on Fiverr I'd like to give you my two cents. I think what you achieved so far is really great, maybe you're giving too much importance to the Top Rated Seller level without giving enough weight to what you have done so far. Would you prefer having no TV appearances or no clients such as Porsche and having the TRS badge or do you prefer the other way round? Well, having that badge is cool, no doubts about that, but I read quite some times here on the forum that the TRS cannot guarantee more sales. So the question is, why do you give so much importance to the TRS? Having the TRS status as a goal is nice and I'm not saying you don't have to pursue your dreams but keep in mind that what you have done so far can be considered a goal that many people would love to achieve (and probably will never do!) and that will defeat their mood as well. Personally, I'd get in touch with some of your colleagues to collect feedback on your profile, for instance, you can ask what they see as pain points and winning points, and work on it. Also, based on what I see you're an English native speaker, why did you set your language level to basic? It's funny because here on Fiverr there are many non-native English speakers setting their English level as "fluent" while many times they prove it's not. So, my suggestion here is to change it to reflect your real English level. Then, I'd change a bit your profile picture, I'd opt for a close-up instead of the image of 3/4 of your body, I think it's better in terms of professional aesthetic. The last thing I want to say is about the thumbnails, maybe choosing a uniform, catching, and coherent style would be better. So you're doing great things, observe competitors, make some fixes, and keep doing what you love and the TRS will come! That's it for now! I hope you're going to achieve your goals, bye!

Hello @Kesha, as a new Fiverr seller (in a visual field), I was wondering why I'm not able to create a portfolio that can be shown on the profile page. I was browsing other gigs and in some profiles, I saw people having it. Is this an exclusive feature for level one and above? As I said, my field is a visual one, and after presenting myself with experience, skills, certifications, detailed offers description, and FAQ, I'd like to show also some of my actual works (even just one!) otherwise it all relies on "believe me". The only way I can show something bigger than thumbnails is by uploading a PDF, but unfortunately it is visible only after scrolling the previous three images of the gig's thumbnails (and only on desktop devices!). Also, I needed to make a CTA for that slide to let people know to click on the image itself to see the uploaded file. Honestly, without the CTA it's not so intuitive because the "view presentation" label appears only if a user hovers on the gig's image. Now I'm planning to make a video presentation, which I guess is the only thing missing on my profile, otherwise, potential buyers will struggle to find this hidden file. I assume it's not easy because, right now, if I have an interested buyer, he/she needs to slide three images, make a click on the image with CTA, and then he/she can review the uploaded works and evaluate them along with the offer price and skills required. As of today, I optimized my gig's thumbnails and created a uniform look, optimized the gig's description, and used keywords and proper metadata but I feel like something is missing and I think it's the portfolio feature. If both a user and I register at the same time, and he/she signs up on Fiverr to start their career in design, while I already have years of experience in the design field, how can I showcase my expertise and differentiate myself from someone who's just starting out? I'm open to suggestions, thanks!

Hello, your profile is empty, so the only thing I can say is to check the SEO of your titles and descriptions, compile everything in your have on your profile or gig description (such as gig's FAQ). Also, make professional thumbnails by creating a minimal version of it, with clear images and little text, and only use images related to the gig's topic. Make a good description of yourself and a clear definition of the service you are selling. These are the basics that I followed to start, but I'm too new here to give you advanced tips. Check this link to read about Gig's SEO titles: https://help.fiverr.com/hc/en-us/articles/360011094958-SEO-tricks-for-Gig-titles Bye!

Hello, I don't know what's the secret sauce, but I read many tips here on the forum. First of all, be yourself. I'm telling you this because you're using a stock image for your profile, maybe it is used to attract people, but if you hide yourself behind a stock photo you don't show trust to potential buyers. Then, make better gig thumbnails, after a quick look I found these mistakes you should fix: - describetion instead of description on 1st gig - expart instead of expert on 3rd gig - incress instead of increase on 4th gig - keywods instead of keywords on 4th gig I don't know if these are distraction mistakes or not, but maybe try to reconsider switching from fluent to conversational English level on your profile (because of the trust that I was talking about earlier). Try to make more simpler and avoid stock images, giving a professional and uniform look is very important. Another tip is to avoid calling yourself an expert if you're not so think about it twice before using it. If you want to use that word, show professional results that will confirm your auto-definition. But I have good news for you, even if Fiverr's SEO isn't like YouTube's, I guess they have definitely something in common so try to apply your YouTube SEO skills here on Fiverr and check the results! Check this link to read about Gig's SEO Titles: https://help.fiverr.com/hc/en-us/articles/360011094958-SEO-tricks-for-Gig-titles Bye!

About educational resources: I made a long post to reply to a user about thumbnails and I showed him three images. After posting it I saw a little mistake in one of the images and I tried to edit my post, but surprisingly I found that there is a 30-minute span where you can edit it and I was forced to post the same content twice. So, if I want to create a new informative topic/post, that could require an edit, how can I update it? Personally, I would get rid of the limit and just show revisions info such as "Last edit on xx/yy/zz - hh:mm".

As a new seller, if I have to be honest, Fiverr's approach to chargebacks concerns me. Yes, I agree, from a financial point of view spending money to recover 20% of the total amount seems not Fiverr's priority, but in my point of view, this can be seen as an opportunity for them, let me explain why: Let's imagine, they make a Recovery Team to get back the gig's fee, they win and earn the 20% fee. Then, they need to pay the Recovery Team too and all, or part, of the profit, could be lost (all depends on the gig's size, of course). So, the thing is, initially, they don't need to focus on all chargebacks, but at least on the ones worth it (the gig's amount size or seller's level could be a starting point). Letting buyers and sellers know that a Recovery Team is always monitoring our activities like superheroes could definitely increase trust in sellers and, maybe for some buyers, decrease the willingness to scam around. Of course, the Recovery Team should be tested gradually, to see if Fiverr has enough power to fight chargebacks coming from big companies like PayPal. They should keep in mind that Fiverr doesn't have to make money on failed chargebacks, they just need to use the money recovered to fuel the Recovery Team. Spending money to fight fraudulent activities could increase trust in both buyers and sellers so every dollar spent on that, is an investment in making Fiverr a better place. This strategy could be similar to the one used by big luxury brands in cities like Milan where, for renting small shops, they pay around 600k € a year. But they don't open a shop in that place just to sell luxury bags for profit, they do that for brand presence because that's their main goal. Fiverr should do something like that, profit or not, they need to enhance trust, and if they make a small loss on the chargeback's amount, it shouldn't be a problem, cause the goal is to let people know that Fiverr is taking care of his customers (see that as spending money for ADVs)! Of course, this is just an idea based on what I read here on the forum, but planning a strategy needs way more data to understand if it's feasible or not. That's it, these are my two cents!

Noted, thanks!

Hello everyone! I recently joined Fiverr and I'm learning many new things about this platform and now I have a question related to this topic. I haven't received an order yet but I want to be prepared to avoid newbie's mistakes. Outside of this platform, usually, I meet the deadlines on time because I have a workflow based on milestones and prompt communication and, before starting, I always tell my clients that if they don't reply on time there is a chance that the deadline cannot be met and the delivery will be on a different date. But here on Fiverr, there is an extra thing to consider, which is the downgrade of the stats (which I consider a good thing if deserved). So, what is the best thing we can do if the client isn't responsive and the delivery date becomes closer? Based on what I read here, you should ask for an extension before the meeting the original deadline, which will be automatically activated if the client doesn't reply in two days. Also, is asking for an extension the solution we can use to protect ourselves in case of an unresponsive client? If a seller asks for an extension, will the stats be impacted a bit anyway? Thanks for your suggestions!

Hello @borja_lopez Since you asked for an opinion on how to improve your gig's thumbnail, here's my take on it. So, let's start! First of all, I would get rid of the first and third proposals and I would focus my efforts on improving the second one. We can consider that one as a kind of advanced sketch, basically a concept to work on. If we compare your thumbnails we can see that you dared more on the yellow one by adding a "dynamic" painted shape (yes, this flat shape, compared to a floating circle, can be considered dynamic). But placing it in that way is not going to give the right emphasis on the 3D topic so exploring different solutions is the way to go. When we talk about 3D, we talk about volume and perspective, so we must keep in mind these two aspects and play with them. Now we have to research and select some 3D elements to make the composition. Since I'm not a 3D artist I searched for free for commercial use images, but in your case, you can use the objects created by you or you can simply create one from scratch. I chose some abstract lines and circles to place them in different layers to create a bit of depth between elements. After that, I cropped your 3D object and I changed color and contrast to make it brighter and stronger. Then I needed to choose a color to help the 3D object get noticed so I started to apply some color theories. I opted for the complementary color theory and, technically, the one associated with yellow is violet, but if you check some wider hues you can spot a sort of blue-violet as a complementary so I chose it and made it darker to enhance the contrast even more. Here are the elements I used to create my graphic: After deciding the colors of my graphic, I re-colored the selected 3D elements and placed them on the canvas. Here I didn't apply many design rules since most of the decisions on positioning and balancing come from personal design taste, which is good, because you should personalize it with your graphic touch. When designing, playing with contrasts is important, the design direction shouldn't always be linear, and adding a bit of "unexpected" could be the right move. For instance, the whole thumbnail is made with several 3D elements, except flat text. In this case, you have a sort of 80%/20% ratio between 3D and flat elements which makes the combination well-balanced. In this case, I decided to make the texts look flat, but only on the preview version of the thumbnail, indeed, if you click on it you'll see more details and you'll find that there is a little bright blue highlighting a 3D shape like there is a little light on the bottom of the word. Then I applied some yellow text, not really readable in the preview, but it could be a way to attract the viewer to click on it. Ok, now it's time to see the final result: And this is how it looks on your profile page: Does it stand out or not? 👀 Now Imagine this style applied to all your thumbnails, entirely based on two colors or with two colors with one based on the chosen 3D object. I think it rocks! Keep in mind that the thumbnail conversion rate should be monitored, and testing little changes over a long period will help you understand how to create an effective message for your ideal client, so consider it as a starting point. About design: In this case, I didn't have other real 3D elements to play with, instead, I used some abstract shapes, indeed, I would preferred some industrial elements to make it more "personal". By making this post I wanted to show you how I would improve a thumbnail and, tell people reading, that we must always keep in mind to design with a reason in mind (reasons coming from previous research, of course). Important notes: Getting inspired by others is good, but don't copy it, always personalize your graphics based on your needs! Avoid offering "unlimited revisions" or you will be exploited unlimitedly. That's all for now and thanks for reading my opinion. Have a nice day!

Hello @motiurak07 and welcome! You can start with this topic here where you can find many important things, it will help you have a better overview of the Fiverr's platform:

I'm happy to read that, really! Keep up the good work and good luck with Fiverr! Bye!

Hello @ilyas_designs0 For sure there is room for improvement, but you're on the right way. Personally, I like to show a kind of connection between thumbnails so seeing you using this effect on 2/3 gigs is a plus for me. In this way, when someone lands on your profile and watches your gigs he/she can spot a coherent style. Now it's up to you to understand if having the same ripped paper effect on all the gigs is a viable solution or if using it with a different positioning is the way to go. I know you used it to divide the thumbnail, but you can also tilt it to make it as a backgorund, not content divider. What I'd do for your thumbnails is: Remove the profile picture Give a better balance to text Give two different colors to font & Call To Action (e.g. white font & yellow Call To Action) Fix the span between margin and content (on the preview it's cropped now) But as I said, I think you're on the right way. Bye!

Hello @suhail_nick In my opinion, yes. The overall style is quite messed up and there is no graphic style coherence among all the thumbnails, don't you? On your profile you don't have a lot of space to show your graphic design skills and you should use that space in the best possible way. How would your thumbnails appear if I ask you to create each image in the Coca-Cola style to enhance the Coca-Cola brand? Now try to visualize it. Well, this is the same thing you have to do now with your personal brand. Define your brand, define your style and then apply it. That's what I would do, bye!

Hello @borja_lopez! Since you asked for an opinion on how to improve your gig's thumbnail, here's my take on it. So, let's start! First of all, I would get rid of the first and third proposals and I would focus my efforts on improving the second one. We can consider that one as a kind of advanced sketch, basically a concept to work on. If we compare your thumbnails we can see that you dared more on the yellow one by adding a "dynamic" painted shape (yes, this flat shape, compared to a floating circle, can be considered dynamic). But placing it in that way is not going to give the right emphasis on the 3D topic so exploring different solutions is the way to go. When we talk about 3D, we talk about volume and perspective, so we must keep in mind these two aspects and play with them. Now we have to research and select some 3D elements to make the composition. Since I'm not a 3D artist I searched for free for commercial use images, but in your case, you can use the objects created by you or you can simply create one from scratch. I chose some abstract lines and circles to place them in different layers to create a bit of depth between elements. After that, I cropped your 3D object and I changed color and contrast to make it brighter and stronger. Then I needed to choose a color to help the 3D object get noticed so I started to apply some color theories. I opted for the complementary color theory and, technically, the one associated with yellow is violet, but if you check some wider hues you can spot a sort of blue-violet as a complementary so I chose it and made it darker to enhance the contrast even more. Here are the elements I used to create my graphic: After deciding the colors of my graphic, I re-colored the selected 3D elements and placed them on the canvas. Here I didn't apply many design rules since most of the decisions on positioning and balancing come from personal design taste, which is good, because you should personalize it with your graphic touch. When designing, playing with contrasts is important, the design direction shouldn't always be linear, and adding a bit of "unexpected" could be the right move. For instance, the whole thumbnail is made with several 3D elements, except flat text. In this case, you have a sort of 80%/20% ratio between 3D and flat elements which makes the combination well-balanced. In this case, I decided to make the texts look flat, but only on the preview version of the thumbnail, if you click on it you'll see more details and you'll find that there is a little bright blue highlighting a 3D shape like there is a little light on the bottom of the word. Then I applied some yellow text, not really readable in the preview, but it could be a way to attract the viewer to click on it. Ok, now it's time to see the final result: And this is how it looks on your profile page: Does it stand out or not? 👀 Now Imagine this style applied to all your thumbnails, entirely based on two colors or with two colors with one based on the chosen 3D object. I think it rocks! Keep in mind that the thumbnail conversion rate should be monitored, and testing little changes over a long period will help you understand how to create an effective message for your ideal client, so consider it as a starting point. About design: In this case, I didn't have other real 3D elements to play with, instead, I used some abstract shapes, indeed I would preferred some industrial elements to make it more "personal". By making this post I wanted to show you how I would improve a thumbnail and, tell people reading, we must always keep in mind to design with a reason in mind (reasons coming from previous research, of course). Important notes: Getting inspired by others is good, but don't copy it, always personalize your graphics based on your needs! Avoid offering "unlimited revisions" or you will be exploited unlimitedly. That's all for now and thanks for reading my opinion. Have a nice day 😊

Hello Forum, hello @emmaki I decided to browse this forum for an in-depth check and yes, I got what you mean. Yes, that kind of use is actually an abuse of AI, it's also pretty easy to spot it without the use of any detector tool, even for me. I agree, if you go in a forum, you should read real thoughts, but I have agreed on that since the beginning. As you can see I'm not using AI to discuss with you, because I think I can decently deliver my messages (well, I hope). But as I said earlier, for this specific topic, for that specific post, I thought to produce a well-written message because I imagined it could be used by Fiverr team as a feedback for improving their new rating system. But I didn't ask ChatGPT to write for me some UX Design concepts, but I simply used ChatGPT as Grammarly. Well, I think Grammarly is more user-friendly in that sense, so I just made the review harder by using ChatGPT as Grammarly. Indeed, my entire message was written in English, then I asked to check spelling and verb tenses without touching the other words. After that, I reviewed my text and I edited all "weak words" and the repeated words with synonymous. You can't even imagine how many times I edited these sentences, but actually, you know better than me how many nuances a word can have, and I spent a lot of time researching the best terms. As you can see each concept is formed by two or three small sentences, nothing too complex apparently, but it took a lot of time for me to form the structure in that way, the idea was to make a "professional" grammar structure with a "non-professional"/in-depth analysis (basic UX concepts). I didn't ask "rephrase this sentence professionaly" and then I said "wow it looks better, let's use it", this would have been a terrible approach. For instance, do you know why I spent so much time on alternatives such as the "for release" part? Because it didn't sound exactly what I wanted to express and the AI suggested "roll out". I checked the term to know the technical difference between release and roll out and then I said "that's the word I was looking for!". That's what I did for the entire message. I decided to spend considerable time on that feedback because I wanted to offer a simple but efficient one, I saw that post like a form to be compiled, but I don't know how to explain it better. I'm not a lazy person who asks AI, then copy and paste content, you can see by yourself the commitment I have even on these informal lengthy posts, I'm not scared to write. But yes, probably an aspect that I need to work on is to be more flexible on grammar mistakes and accept them more easily. About sites like Copyleaks: I checked my post and it says that also "have a nice day and see you soon" was written with AI so I checked some reviews on the Chrome Web Store and the highlighted one was a one-star review of a guy saying that he wrote a text on his own and the tool gave him a score of 84% written by AI. So, as of today, it looks like even the best tools can spot "false positives". To be honest, it saddens me a bit thinking that if I put that effort on a text then I sound like ChatGPT, but I will do my best to improve on that, that's for sure. But let's move on! I hope everything is clear now and I wish to enjoy the next forum's discussions with all of you guys. See you soon!

Hello @catwriter That's probably the point and why I triggered the discussion, for some of you it was a kind of "here we go again" moment. When it comes to informal tone I'm fine with it, but for that post I just wanted to give a more professioanl tone and I ended up using too fancy words, my bad! Thanks for your message too!

Thank you so much for your kind words, it really means a lot for me!

Good morning @emmaki Sorry, but you're fighting for your ideals with the wrong person, you're just talking with a guy that fixed his grammar with ChatGPT for a forum post and now you're talking again about people that scamming by producing and selling content in your working field (which is bad, of course). I perfectly understand that, cause other than UI/UX I also do illustrations and today everyone could do good things just by using Bing. But you cannot compare my "grammar behavior" to pepole using AI for saving money. I'm aware of the bad side of AI and how much it can impact our services, but the message cannot be "you're as bad as those people not hiring freelancers to save money through AI cause you're using AI too", it's not the same thing. In my case I simply wanted to improve my communication on a very delicate topic for feedback, that's it. As you can see, I'm not using any AI here cause the communication is more informal, but for the incriminate message I decide to have a different tone, nothing more. Caught red-handed, what? I'm going to repeat it for the 10th time, but please read it carefully otherwise I need to use AI again, ok? I wrote the original message in English and I checked it with AI for fixing grammar mistakes. Here's an example: I wrote "for release" and the AI fixed it with "rollout phase" which is definitely better (at least in my opinion). In that case I learned a new thing, but what should I do next time? Can I use that term or not? Is that too GPTese? The core concept is mine and if you find that post too professional, well, simply it isn't, I literally wrote basic UX concepts. Sorry, but it's funny reading that you can use AI tools for your scopes, but in my case, I can't use these tools to fix my grammar on a forum post. I'm not jumping over anything, you literally said "you're in good company (with these pseudo-scammers)" so I was just making clear the part that bothered me, nothing else. It's the same feeling for me, but the problem is that I hardly accept making silly mistakes. The fact you live abroad should be a plus to understand that. There are different cultures all over the world and in my country, Italy, native people messing with the Italian grammar aren't considered very educated and that's why I care about it, I'm influenced by that even when I switch to English. I know that I will never speak it like a native, but I like English, and for me, making an effort with it it's also a form of respect for the ones that are reading or listening to me. But, yes, I'm going to work on that aspect and I'll try to be more relaxed on the grammar side. Thanks for these suggestions, that's the type of comment that I like to read. I hope to have addressed all the aspects, but please, don't compare me again to these fraudulent people which I don't like at all. It's the opposite of what I do, that is offering custom and unique solutions based on real problems, data or feedback. Have a nice day, bye!