phurray

You're right @catwriterand i've already responded with the vendor's page link and clear username. Fiver has now escalated the issue, so i'm hoping for a favorable outcome. To top off the sad reality of my case, the banks can't do anything either as there's no contract on ground - an offer was made and accepted, and money simply changed hands. It appears that I have been blocked from getting in touch with them though https://www.fiverr.com/inbox/amz4you1 as I see a message "amz4you1 is not accepting messages at this time". I had started copy-pasting all the emails in our Fiverr chat and then probably got blocked.

They are clearly skilled at this.....they expertly avoided using the word 'email', so the system couldn't flag their attempt😭.

The title of my Support ticket is " HELP! I have been scammed by a Pro Seller and you see both names in there. Or is there another username outside public view?

Fiverr has just responded to me, saying that they can't find this vendor here, and thy leave me with no choice but to mention names: The vendor in question is still online (possibly luring other unsuspecting users like me, to strategy calls), so I can't understand why Fiverr Support claims not to see them. The vendor is ignoring my Fiverr messages and only responding via gmail at the moment. Our last gmail exchange yesterday where I called them out on a possible Fiverr violation is attached here. I am now putting together the entire email trail starting (Dec. 7th) which I will share soon. At this point, they are probably also genuinely ignorant of Fiverrs standards (as I was), in which case it will be unethical for Fiverr to let them keep destroying the Fiverr experience for innocent users while our new business counts its losses.

I've now raised a ticket and attached as much evidence as possible, including for the Bank transfer we eventually made. I couldn't find any othe way of reporting the seller, unfortunately. The vendor initially sent a stripe link (for the main order and 3D rendering add-on) but our accountant used the bank details on their invoice instead. Between beating myself up for falling for a scam on an established platform, by people who I last expected this from, and having to wait for Fiverr to try to do something, I feel like i'm slowly falling apart. For goodness sake all we wanted to do was try to boost sales for our new FBA business here in Germany😭 In the meantime, can I reach out to CommerzBank (the Vendor's account is domiciled there)?

In retrospect, I know see how exactly this seller did this. They offered a free consultancy call (to gather ideas and proposals) then asked for an email to send confirmation for the call appointment. After I sent this to them, they simply limited all subsequent exchanges to email 😪 Negatiations, Concept note, payment links and the sub-par job were only shared via email. It was my first Fiverr order and it only occurred to me today after they delivered a revision, and it dawned on me that in the time that passed since this fraudulent order, other orders were set up only here on Fiverr.

Few weeks before the Christmas holidays, I found a gig vendor here in Germany for product photography (7 photos + A+ content) that cost almost €2,000. And it's hit me about an hour ago, that this vendor did not set up an order via Fiverr and asked that we pay directly to their company account instead. I'm shaking as I type this, as I don't know what to do😭 They won't respond to emails or Fiverr messaging anymore. I have secured all evidence of payment and honestly have no intention of proceeding with their sub-standard service. KINDLY HELP....ANY SUGGESTIONS WELCOME 🙏🏼