christiangrollm

Unfortunately, this has nothing to do with it, but thanks for sharing anyway 🙂

Because we are still talking about the Success Score here, a piece of advice that my Success Manager gave me: - Even though 99% of my customers come from Germany, because I offer German voice over, she recommends that I speak English with them (as much as possible). I really like my Success Manager, she is extremely solution-oriented and tries to help me. Nevertheless, this leaves me rather puzzled.

Hey man, really sorry to hear that. I know that a lot of level 2 sellers dropped to level 0 though. Let's hope that this isn't the end of us guys here on Fiverr. Feels unreal to be a proven successful seller but an algorithm states otherwise and punishes you for reasons that feel random at best.

It has now gone live: After endless conversations with my Success Manager, thousands of comments from confused sellers here in the forum and the hope that the wrongfully negative Order Cancellations would be deleted and thus no longer affect me ... all of this has achieved nothing. I am now officially a level 0 seller on page 1 of best-selling gigs (let's see for how long) thanks to negatively affecting order cancellations (1 out of 545 orders was cancelled), an average 5-star rating, Repeat Buyer's Badge and high-quality customers like Google, Renault, Volkswagen, and co. That doesn't feel good, it's a shame that no help can be expected. By the way: My Success Manager recently said that the order cancellations that have a negative impact on the Success Score, even though they were caused by Customer Support and should never have affected us, were NOT a bug. It was intended that they would affect us, but Fiverr has changed its mind (even though that wasn't helpul at all, at least yet). Anyway, have a nice evening, I hope you're doing better.

That's exactly what's happening to me. I can't get my head around it.

Exactly. I am a Level 2 seller, now becoming a Level 0 seller. I got a success score of 4 because of order cancellations that weren't my fault, I always got the negative impact reversed by the support - so my completion rate was 100% all the time. Except once, when I cancelled an order because the customer wanted me to promote a far-right political thing. I don't understand why this is now ruining all my work. It feels random and unfair and frankly, it's a nightmare. It's having a really negative impact on my trust in Fiverr as a seller. If this stands, I'm devastated.