vickieito

I recently experienced a hacking incident with my Fiverr account. I contacted Fiverr Customer Support, and they temporary disabled my account to avoid further issues. They guided me through several steps to verify my identity and secure my account. I provided the last 4 digits of my phone number, my Payoneer ID, and a screenshot of a full system scan as requested.

However, I am unable to recall the answer to my security question. The support team then asked me to confirm my date of birth, which I have done, along with enabling two-factor authentication for added security. Despite this, they still need the answer to my security question to proceed but I don't remember it at all.

Thank you,
Tuba