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Lena

Fiverr Staff
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Everything posted by Lena

  1. Thank you. Please know that verification is out of my domain and I don't have an insight into it as it is done by our dedicated team. Yes, please, write everything that comes to mind. Even if the possibility is small, write it.
  2. Hello @wordpresssp I understand how you feel, but please understand how delicate this issue is. Our top priority is maintaining the security and integrity of your account. That is why it is important to remember all the possible answers to security questions. Your ticket #11702719 is open and our Customer Support sent you an email today at 15.05h. Please check your email and follow the instructions from CS.
  3. Hello @sabbir__hossan Our algorithm takes many factors into account, which means the results vary by user. Since the marketplace is ever-changing and competitive, we suggest working hard to ensure that your Gigs stand out. There are some great threads from the Fiverr community and Fiverr employees on the Forum that we recommend you read: How to be successful on Fiverr, common questions answered and a collection of great posts that helped me achieve TRS Using Titles, Tags and Metadata to Optimize Your Gigs Thanks.
  4. Hey there @nethmi_kavee Starting something new is always challenging. It can feel overwhelming and difficult to get the ball rolling but don't let that discourage you. Allow me to provide you with a few pointers that can be helpful to you. First, I recommend that you check out our free Fiverr Learn course. Then, turn to our Community. The Forum is full of information and great discussions. As a new member, we recommend that you read through some of the previous posts made, as they have lots of valuable insights that will help you get started. If you would like to ask the community for suggestions on your Gig, please post in the Gig Advice section. Here are a few that I recommend for new freelancers: How to be successful on Fiverr, common questions answered and a collection of great posts that helped me achieve TRS Making a good first impression You can also read through topics in the Tips for Sellers section which contains advice from experienced Fiverr freelancers Good luck! 🍀
  5. Hello @hectoramavizca That's right. I am so sorry you are receiving spam messages. We are trying to prevent them from spamming but they always find new ways. Please know that you should always report those users. To learn how, please follow this link How to manage spam messages where the process is explained in detail. Thank you.
  6. Hello @anna_bella82 Congratulations on starting your freelancing journey on Fiverr! If you’re just getting started, I recommend that you check out our free Fiverr Learn course. The Forum is full of information and great discussions. As a new member, we recommend that you read through some of the previous posts made, as they have lots of valuable insights that will help you get started. If you would like to ask the community for suggestions on your Gig, please post in the Gig Advice section. Here are a few that I recommend for new freelancers: How to be successful on Fiverr, common questions answered and a collection of great posts that helped me achieve TRS Making a good first impression You can also read through topics in the Tips for Sellers section which contains advice from experienced Fiverr freelancers Good luck! 🍀
  7. Hello @farhanshakee339 I can see that the relevant team took over your inquiry. Once the relevant team replies, we will be able to provide more information. I apologize for the delay in the response. Please note that the reason for this is the high volume of inquiries. I am sorry if this caused any inconvenience. We will contact you as soon as we have an update. Thank you for your understanding and patience on this matter.
  8. I do not have that information for now. That is why I'll raise this issue in the meeting. Appreciate the heads-up!
  9. Please know that I don't have an insight into the review as it was done by our dedicated team. With that said, I cannot give you a time frame for the review. I cannot speed up the process, but as soon as we have an update we will contact you.
  10. Hey @katakatica We do have the guidelines in the Help Center on how to take the photo properly for the verification to be approved. Once the photo is uploaded, the software handles everything. @sunnykingkoh I am so sorry your account got restricted. The best thing I can do is to raise this issue and to forward the messages, and suggestions, in the upcoming meeting to see if there is something we can do to improve it.
  11. Hello @irisdavidenko As you probably know this is a very important point that we simply cannot skip or take lightly. The security of our users' accounts is our top priority. That is why it is important to send to our Customer Support all the answers you can think of. Rest assured that you are not on mute. Your ticket is open and is being handled by our CS. Over the next 10 days, your withdrawals will remain disabled so please in the meantime think of the possible answers. We are just asking you to please be patient as we are currently experiencing a high volume of inquiries. We will inform you as soon as we have an update. We appreciate your understanding.
  12. Hello @tantolz From which account have you contacted Customer Support? I couldn't find any tickets. Please send an email to support@fiverr.com with all the details. There is no need to send me any information since this is something that has to be reviewed by the CS and/or relevant department.
  13. Hi @purushottamk109 Your ticket #11708528 is currently on hold and your inquiry is under review by our dedicated team. Please be patient and wait for our team to reach a decision. We appreciate your understanding.
  14. Hello @websaim Our algorithm takes many factors into account, which means the results vary by user. Since the marketplace is ever-changing and competitive, we suggest working hard to ensure that your Gigs stand out. There are some great threads from the Fiverr community and Fiverr employees on the Forum that we recommend you read: How to be successful on Fiverr, common questions answered and a collection of great posts that helped me achieve TRS Using Titles, Tags and Metadata to Optimize Your Gigs Thanks.
  15. Hello @ahmadyar7112 Please be informed that our Customer Support has already responded and explained the reasons for the warnings in ticket #11498110. Since all the additional tickets were about the same inquiry, they were merged/closed. Hope this helps.
  16. Hello @liyin02 It was supposed to be fixed. However, if you are still experiencing some issues, don't hesitate to get in touch with our Customer Support. They will forward it for review to our dedicated team. Thank you.
  17. Hello @vikstudioz Our Customer Support replied to your ticket #11671534 on Friday. Kindly check your email. Thank you.
  18. Hey there @thewritingbuff Congratulations on getting the Fiverr’s Choice badge! 🙂 This is the result of your hard work and dedication. So instead of being confused, be very proud of yourself. The Fiverr’s Choice badge is chosen automatically. Fiverr’s Choice Gigs are selected based on a series of quality attributes such as feedback, completion rate, quality of communication, and additional factors. Sellers are not able to apply for the Fiverr’s Choice badge, but by providing the best service possible they get an opportunity to be selected. That is why this badge is so special and valuable to Sellers. So please keep up the great work! 🍀
  19. Hello @bobbybedi Please note that our Customer Support has provided assistance in resolving your issue. Kindly check your ticket #11654206 and follow the instructions from the email. Thank you.
  20. Hello @hassanarshad_1 We apologize for the delayed response. Please know that we are currently experiencing a high volume of inquiries and we are very sorry if this caused any inconvenience. Your ticket is open and someone from Customer Support will soon reach out to you. We appreciate your understanding.
  21. Hello @rosalia878 We understand this may be disappointing for you. On the Forum, we are not able to provide answers to all Fiverr account-specific questions, but you can always contact our Customer Support for further explanation. These account flags are only able to be addressed by our Customer Support team, or if applicable, your Customer Success Manager. If you are not satisfied with the explanation provided by our Customer Support, please reach out to your Success Manager. Thank you.
  22. Hello @dev_ruhul94 We recognize how important it is to you to become a Freelancer and thank you for your interest in our platform. If your request was reviewed and not approved, please kindly note that we can’t change this decision. You are welcome to continue using Fiverr as a Buyer. We appreciate your understanding.
  23. Hello @sh_shades Our Community welcomes diversity and is continuously growing. However, we encourage the use of English as the main language, especially while participating in discussions or asking for advice related to your Gigs. This will help and encourage more people to participate and engage with you in your posts thus helping you in solving your issue. Thank you for your understanding.
  24. Hello @mathematics_24 We understand this may be disappointing for you. On the Forum, we are not able to provide answers to all Fiverr account-specific questions. These account flags are only able to be addressed by our Customer Support team, or if applicable, your Customer Success Manager. If you are not satisfied with the explanation provided by our Customer Support, please reach out to your Success Manager. Thank you.
  25. Hello @tantolz As I can see, you opened this account 2 days ago, so I couldn't find the issue you mentioned. Since I don't have any details, my suggestion is to reach out to our Customer Support. Please know that if you need help from our CS you can open a ticket at https://www.fiverr.com/support_tickets/new or send an email to support@fiverr.com. Thank you. Hello @idio_design Your ticket is open and someone from Customer Support will soon contact you. We are just asking you to be please patient as we are currently experiencing a high volume of inquiries. We appreciate your understanding.
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