greggidneyvo

However.... The OVERALL problem with this entire system is the "transparency" between Fiverr, the client, and the seller. This is a gross oversight. A seller has no idea of their REAL feedback and is thus 'secretly' punished with no way of knowing if correcting what they do is even needed. No, it just shows up in the form of a gig or two causing a drop in stats with the seller having no real 'understanding' of what happened. So, Fiverr and the client have a separate 'secret deal' going on behind the scenes. Transparency is vital for building trust, understanding, and most of all- GROWTH. THIS is not happening with this new system. The client, as well as the seller, EACH have the opportunity in the old system to rate on all the key markers, leaving a comment based on their experience & the opportunity to take that information and GROW.... vs that and "Tell us how you REALLY feel...pssst... don't worry, the seller won't see this response." I mean, If you can't see how shady that is, and a hindrance to growth... then you have bigger issues. OH WAIT... and then that info gets fed into an AI to spit out its determination?? Really? Bottom line, it's shady to have a conversation behind someone's back and then promote NO transparency as a good thing. It's truly unprofessional and lacks ethical character. It's a terrible system.

So you're the reason none of OUR tickets arent being answered?? Adding more to their workload??

It has now been 5 days- and no response from CS

It has never taken that long.... never

I put in a ticket last Thursday, April 18, 2024. That's 4 days of a "You’re in good hands, and we’re doing our best to get back to you within 12 hours..." No response- in the meantime... I have an expired order on my board that needs taken care of. Whats going on here?

"Let's use AI... so we can be less hands-on... and sit back and collect money, and let the chips fall where they may" Seems legit

Then that can be reflected in the Star System.... there is absolutely no need for a 'secret review'. To have your stats tank based on an 'invisible metric' creates massive trust issues. Transparency is key to that trust. Using the Star System was perfectly fine- it gave full visibility, and BOTH sides can see it. Including potential NEW clients. But to sit here and think you're fine, then discover there's some shady stuff going on behind these scenes is underhanded and deceiving. It truly is a terrible idea.

Private reviews are shady and do not reflect the seller / Fiverr relationship as being up front and is a gross violation of transparency. There was nothing wrong with the Star system. If the client wasn't happy, was there not already a place for them to mention their concerns? Of course there was (is) Now, Fiverr goes behind the backs of the sellers and asks: "Tell us what you really think... and don't worry, the seller won't see this review" There might as well be a "Pssst, hey..." in the first line of the review! I mean... that is so shady... I don't know how you can call this fair. I have had ZERO negative reviews, and now I hear my 'boss' is whispering behind my back? When there was a perfectly good system already in place?? Are you kidding?

Why even bother creating new gigs if there's a risk if them burning down your account? Makes no sense.

Soooo... Why even create new gigs if there is a risk of them burning down your account?

. . . Nothing solved. A buyer that wants to be a jerk, can lie to your face with a 5-star review, then turn around and give you a bad review. It's a poor system, and the sellers are forced to take it. Especially when it's evident by the overall Stars where they ALREADY have the option to express their experience. It's a needless part of the system and needs to go.

My point exactly!

How is this even possible when all my clients use the Star system? If it's a negative, why are my scores above the criteria of 7?? I have ZERO complaints from my customers, yet, somehow these are showing a "Negative Impact" How? Why? What are the Fiverr gurus using to measure these? Both of these have 5-Star ratings ACROSS THE BOARD without a single NEGATIVE review. What sort of game is this? There is a HUUUUGE DISCONNECT between the reviews and the private survey! Clients are allowed to have it both ways? How is that fair?

I have 5-Stars in every single gig. Why are you punishing people for offering STELLAR service?? I would rather wait for $20k than have my work go unnoticed and penalized for doing great work.

So, impose a punishment for being creative by offering a niche item. How in the world does it 'help Fiverr'? They lose absolutely nothing by maintaining a gig. They get 20% of your profits, they have the server space. For clarification: When I say 'low performing gig', I didn't mean 'less than 5-stars'. They are gigs that provide a unique product for that rare client that, on occasion, will swing by. So all that said, as a voice actor- why on earth would someone create a "Halloween gig" that showcases their talent when it only comes around once a year? That will inevitably become a 'low performing gig' and thus, will drive down your scoring. Its ludicrous. At this point, EVERYONE should only have 1 gig... and let the chips fall where they may.

Ahh... so this is nothing more than a money grab to get rid of people who are on the low end of the spectrum... at least that's what I'm getting from this. All this time, trying to build something- only to have it yanked away in the end. When I say my gigs are 'poorly performing' that isn't to say that they are below a - star rating- I'm saying they are 'specialty gigs' for that rare customer that may need that niche item.

*To the Leadership: Stop Moving The Goalpost!

Agreed, there seems to be little reason to continue when restrictions like this keep pushing people further away from a goal. I mean, at this point- why would anyone START a new gig for fear of it not performing, thus pushing further from the goal? An overall rating should be applied- not individual gigs. Again, some gigs are 'specialty' or 'novelty' gigs for a rare customer base

Then why are they grading it that way? That makes zero sense. If a gig is holding you back- removing it should remove the barrier. Not to mention - its needless to begin with. Offering a 'specialty gig' for people who may need that rare item, seems like a slap in the face for being creative enough to offer it.

Since the new criteria is a massive detriment to the sellers... Why wouldn't anyone not just delete the lower performing gigs, since they are penalizing the sellers from moving up? It makes no sense to even have them active if the seller cant move up if they are graded lower. (Never mind the fact that these are usually a 'specialty service' that wouldn't necessarily be a big seller, but offers the clients more options) It seems these 'rules' are getting more ridiculous as time goes by. A seller should be graded on the totality of their account- not each individual gig.

Since the new criteria is a massive detriment to the sellers... Why wouldn't anyone not just delete the lower performing gigs, since they are penalizing the sellers from moving up? It makes no sense to even have them active if the seller cant move up if they are graded lower. (Never mind the fact that these are usually a 'specialty service' that wouldn't necessarily be a big seller, but offers the clients more options) It seems these 'rules' are getting more ridiculous as time goes by. A seller should be graded on the totality of their account- not each individual gig.

Well, it seems Fiverr has put the final nail in the coffin for me. They have gone and made it a detriment to have a low performing gig. Initially, the scores were an overall overview of how you were performing... now, it's not worth having as many gigs as before. Getting so close to meeting the requirements, only to have them yanked out from under you is a real slap in the face. It's sad... really sad, to have so many people who have pushed to attain a goal... only to have it pushed further away based on something that was previously included and is now punishable. Why even have the extra gigs now? Why keep them if they are holding you back? Low performing gigs are just a variation in your skills for people who may or may not have a need. They aren't the primary focus of your skills... and thus shouldn't count against you. Fiverr continues to move the goal post, as to not inspire confidence in the systems they incorporate.

Here we go again... Allowing the client or anyone for that matter, to simply choose their 'level of experience' and then assigning stars to that choice is a "Stat Killer"! 'Somewhat Satisfied' yields a 4* rating across the board vs if they actually SEE the Star system, they would be more inclined to use it, and spread the rating across the board...or even give the coveted 5* rating. I have already had a client express that they were 100% pleased, yet used the 'level of experience' rating system, and it gave me 4*'s across the board. They eventually had to reach out to support to have it changed. That is NOT fair. The system seems flawed and not in the spirit of what the Star System was intended for.

Here we go again... Allowing the client or anyone for that matter, to simply choose their 'level of experience' and then assigning stars to that choice is a "Stat Killer"! 'Somewhat Satisfied' yields a 4* rating across the board vs if they actually SEE the Star system, they would be more inclined to use it, and spread the rating across the board...or even give the coveted 5* rating. I have already had a client express that they were 100% pleased, yet used the 'level of experience' rating system, and it gave me 4*'s across the board. They eventually had to reach out to support to have it changed. That is NOT fair. The system is flawed and not in the spirit of what the Star System was intended for.