mariashtelle1

Is it in English language or have English translation? No one here will be able to help you, only support will.

What is the reason he stated for cancelling an order?

All sellers offer different social media kits. You need to contact them and ask them directly.

😒 there are already few topics with this discussion and actually last one created just 2 hours ago… Maybe who should also ask other people. But just an FYI: it’s written in forum rules not to duplicate topics with similar questions. Keep this topic Delete this duplicated topic [Mod note: Took option 3. Topics merged]

So here is the thing: there are a lot of buyers who want to get work for free and they’ll do anything so you’ll cancel the order. I’d rather have a bad review than give the money back for the work I did. If it’s an unfair review like in your case I will just leave my response under that review and in some cases well worded response has even more positive impact and overweight negative review. It’s all about you showing being professional even with difficult clients. It is definitely not a nice situation to be in especially when you didn’t expect to get a bad review and he didn’t even try to ask for a revision. I doubt that customer support will delete this review as it doesn’t violate TOS, but it will be great to hear if they will actually remove it for some reason. As for “I’d rather cancel than get a bad review”: both will affect your statistics and bad review and cancellation so I’d rather to be paid and with a negative impact then do work for free, cancel and still be pinalised by a system.

TOS FAQs is not a reason. Fiverr sent you an email stating which TOS rule you broke and with actions you should take like waiting for fiverr team to check your account.

No, unless you are really staying online. And if you are hoping that staying online and trying to trick the system will help you to get orders then unfortunately it wouldn’t.

Oh well, it’s not really backed by banks. It will be when all the banks decide to start using it as a unified bank currency instead of processing redundant currency exchanges. For now only 7 banks using ripple. And to highlight they using ripple as a platform for real money transactions but not token. And on top of that Ripple cannot be bought with fiat currencies, one must purchase existing cryptocurrencies such as Bitcoin and Ethereum to purchase XRP. They do show a good potential but still very far from being “backed” and supported by bankers in the same way as dollar for example. But again I’m not an expert in cryptocurrencies and happy to be proved wrong.

No cryptocurrencies supported or backed by banks and most likely never will. (Well maybe only etherium but it’s only speculation and China even manipulated its cost through news) Anyway as @jonbaas already said cryptocurrency is super unstable and more on the side of trading and investments rather than payment options.

Then what’s the point of response rate and response time if system will send auto responses immediately? That defeats the whole purpose of it. Fiverr giving 24 hours to respond on messages which is more than enough time.

She didn’t even ask for a refund yet. But it’s your choice which situation is worse for you: loosing your money and completion ratio or potentially! getting bad review. I would’ve redeliver staying that you don’t offer revisions and you deliver everything as promised and that abusing revision button and requesting revision without the requirements for a change is against TOS.

Noooo, I hope they wouldn’t 🙈 I’m a horrible introvert and it makes me so stressed to talk to people especially if we take into account that not every buyer has a good level of English. And I definitely don’t want that feature because it will be a nightmare. We already have enough buyers asking every 5 min if their order is ready and only can imagine how overwhelming it will get with a video call being available. And adding on top of that: let’s say I have 100 clients every month, then I’ll prefer to have all their requirements written down so I could come back and check every detail instead of trying to remember every call and every detail for each of 100 clients…

The thing is that they should not get what they want, they should get what they ask for. In every business you are paying regardless of whether you liked something or not. You don’t pay only if the product or service does not match the declared. I’m not really sure what is your argument :thinking: if you saw my other replies I am always saying to never agree to cancel the order. And I would never agree for cancellation myself. However it is quite fair for buyer to rate an experience with a seller even if it’s a bad rating. And that’s what I’m talking about in my comment and not that buyers shouldn’t pay. I also got bad reviews where I felt it was totally unprofessional because they were asking what’s not included or it was just simple different styles and visions but anyway it’s buyers right to leave a review if they paid for the service and didn’t get what they wanted (their fault or not) And you’ll be surprised how many sellers here can not follow simple instructions or showcasing stolen portfolio and therefor can’t complete orders in the same quality as their portfolio which makes a lot of buyers furious. And those sellers also deserve a review.

No that’s not the same thing I said. I never cancel orders when buyer is asking me to after I completed the order. They can leave whatever review they feel is fair but I’m not going to cancel the order that I spent my time working on. Coma.

You can not. Wear the buyers shoes, they didn’t get what they wanted and even it’s unfair to the seller that’s how they feel and if they can’t get a refund they also should be entitled to at least leave a review that they feel is fair. And you can always comment of their review with your side of the story. I find it totally fair.

I don’t see racism at all here. I think nowadays “racism” word is heavily misused. I’m quite sure that the seller blocked you because of “I want to use stock video”. We are not allowed to use stock copyrighted materials cause fiverr is blocking accounts for that. So probably he simply didn’t want to get into debate of what’s legal on fiverr and blocked you. Which shouldn’t be a biggie for you.

Everyone knows and even fiverr highlights it everywhere. And it was even written on the screenshot on the other post you commented. It’s GMT

Omg, are you going to complain about everything? You responses are getting flagged because a lot of people from the community reported your responses as they though it was inappropriate. Inappropriate is inappropriate. That’s it. Maybe you should start interacting in a different way instead of threatening fiverr team who doesn’t even read this forum and insulting other sellers.

You can share it under my “my fiverr gigs” category. However it might not bring you as many clients as you expect. It’s mostly the same sellers here on the forum and not buyers.

That is so horrible. They are “teaching” something that they have no idea about, advising harmful things for sellers and making market place génerally worse place with sellers concentrated on the wrong things 😔

So my interpretation of TOS was: if you added in your description or as an extra to your gig “copyrights” and if person didn’t buy copyrights when placing an order then you own the rights (for the part in tos that says “if stated otherwise on sellers gig) If it wasn’t there and added only upon discussion after work was delivered then the work was delivered under “work for hire term

Most of my clients coming from Europe and the US. And as other people mentioned there is no good or bad. I completely don’t have clients from Africa or India etc because they simply can’t afford my prices.

Are you in a rush? That’s going to happen anyway during the day (even if the day will be already over at your place) It’s been more than a year this system is in place and it happens on the 15th anyway just in different time for different time zones.

Yep at night. 12am that just passed was for the 14th of March.

Exactly, you wrote it yourself, evaluations done by 12 am GMT time. As I’m aware it’s still not 12 even 12pm for GMT.