miiila

Don’t think you can do that yourself, submit a support ticket: ➡️ https://www.fiverr.com/support_tickets/new?source=help_center

Disagree, I have seen sellers with more than 100 orders in queue for a single gig. I agree (with you, disagree with what you quoted 😉 ). I’ve ordered a gig from a seller who had about 80 orders in queue for the gig I chose, and orders for other similar gigs too, above 100 in either case, and a pretty low delivery time. As I’m a forum regular, I mentally was prepared for a longer wait 😉 but communication was very fast and also the delivery was extremely fast, early next day, actually (and I think what I ordered might even have been 2 days delivery time). My conclusion is that sellers with many orders in queue either deliver only/mostly things they can do very quickly (if now because of long experience and expertise or other reasons), or have/are a team, or have also custom orders with longer delivery times in their queue, and, as Jon brought up, good order/time management, workflow and such. Personally, I probably would choose a seller with not quite as many orders in queue if I need something “serious” that I know should take a seller some time, or might need much talking, perhaps over several days, depending on timezones, etc., to be sure to get what I need So… It depends. It will attract some people and deter others. Plus, as catwriter mentioned, many buyers won’t even notice. I don’t see an issue though from seller POV. If you have a long queue and can manage it well, great for you. If you haven’t, well, then you haven’t. Try to do something about it if you want it.

Do a good job. Keep learning and improving. Keep my customers happy. Win return/regular customers who are pleasant to work with. Work on interesting projects. Pretty much the same as last year, my off Fiverr goals differ more, compared to last year, but that’s not for here. 🙂 Oh, spend less time on the internet (and more in nature), which includes the Fiverr forum, but that’s a hard goal to achieve, computer screens magically attract me 😉 we’ll see how that goes. For now, let’s pretend today was an exception to take part in the New Year threads and to wish my virtual colleagues here an awesome year. And now I’ll get up and out. 🌳 May you all reach your goals, or find even better goals along the way.

Unfortunately, this doesn’t even happen all that rarely. Some just don’t know because they didn’t read the ToS, some know. In any case, it’s a pity they get a seller into that situation, having to “lecture” them about the terms. I wish there was some kind of pop-up during the registration that makes the contact info policy really clear, which should at least reduce the number of people asking who really weren’t aware. However, if they just didn’t know, more often than not, they’ll thank you for the info and order anyway. If they deliberately wanted to break the rules, but are seriously wanting to buy from you, they might also order and communicate on Fiverr anyway. And if they don’t - their loss, you’d not want to work with most of the people who try that anyhow. I do my best to say my “no” clearly but politely, the idea being to make them think “oh right, didn’t think of that, makes sense, well, the seller sounds like a good choice, I’ll just get used to communicating on here then”, not to embarrass people so much they might leave the site. 🙃

There is no need for that… If someone is using Adblock he or she can just put the Fiverr website URL in the exceptions list so whenever you visit the Fiverr, adblock will not run on any of the webpages of the website. That didn’t work for me, it might have had something to do with tracker blocking, not just ads, the site didn’t want to run. For me, using two browsers is more convenient anyway for different reasons but good tip to try for those who just want to use one.

Also, it might happen if you have an ad blocker activated in your browser. People, and Google too, like you to see ads. So, if you have one active, another option might be to use one browser without ad blocker for Fiverr (preferably Chrome as it’s optimized for that, according to support), and another one with the ad blocker of your choice, for your other browsing.

I guess the only thing you can do is contact support@fiverr.com and explain your situation, so they can check if there yet is some other account you created and forgot about attached to the phone number or if someone else somehow managed to use your number for their account. I think some phone numbers might be “recycled”, so there is the off chance that you got a number that has been used by someone who had a Fiverr account under that number but as you don’t really know that you never created a Fiverr account but just don’t recall it, probably it’s that. In either case, support is your only chance at solving this issue.

It’s pretty simple. If you have a gig that often absolutely requires you to share an email to work on someone else’s site, you can get peace of mind by asking CS to “pre-approve” your gig for that. If you only rarely have clients who require an email to let you log into their WP or whatever, and don’t want to set up your gig for that because it only happens once in a blue moon, you can ask CS for permission for that specific order. If you have gigs with short delivery times and often clients who order directly without prior contact, obviously, the former is preferable as CS might not reply in time for a 24-hour gig. They’ll also tell you that of course the sharing of the email is only for the specific purpose of logging into the customer’s site and that sharing the mail and conversation about that needs to be within the order conversation. Base line, ask CS to be safe, and ideally get a “general permission” for that gig for all cases where sharing of email would be required. Do not use any guerilla mails or tactics if you value your account, stuff like that could easily be seen as “trying to circumvent policies”, ToS doesn’t like that. If course, once you have CS’s permission, you can use guerillamail or whatever tickles your fancy.

Maybe if you post a screenshot that shows where exactly you’re stuck, someone can help.

Yes, that’s the issue. You can offer additional words or write it in your description in bold and highlighted, but still if they want to buy multiples, they can, and you can’t really even say it’s their fault, they should know you can’t simply order 10K words in 1 day if the seller offers 1K with 1-day delivery, or whatever, because if the drop-downs are there, why shouldn’t they use them (some people just have no idea of what is possible to manually do in a day, others don’t care, or maybe think you work as a team, …) … as a seller, you can only fulfill the order, if even humanly possible, or cancel. And since Fiverr most apparently doesn’t want us to cancel even if there’s an absolutely good reason to, since their cancellation policy change and level evaluation implementation, they should take care of such clear gaps in the system. I don’t quite understand where the problem is there, either - the lower your level, the less multiples a buyer can click… so, it’s definitely possible technically to limit the multiples, that’s as if it is a punishment actually for having a higher level than it being one of the perks… being able to set our own number of multiples, that would be a perk. Where’s the incentive for a buyer to order a faster delivery extra, too, if they can just order however many multiples they want to get a big amount of text done within a delivery time that only is meant for much less text. It doesn’t make any sense, no matter from which side I look at it. You’re at the mercy of buyers who are aware of how long something needs and sensible enough to contact you instead of simply clicking on what’s clickable, respectively you’re at risk of this system gap being exploited by those who’d do such on purpose.

I’d make the most of using the sidebar search filters and keywords, or simply browse long enough until I find some gigs to shortlist (the “favorite” function is very useful for that, you can create different groups of favorites for your searches, e.g., ‘minimalist logo’, ‘vector file drawing’ or whatever) Search and sidebar filters aren’t reliable either (if you use 2 or 3 keywords and one of them is a word many people have in their gig, you’ll get lots of utterly irrelevant hits, I even found that sometimes only using specific keywords but not a keyword that is very obvious to use, you’ll get fewer and better hits without the “white noise”; two of my gigs that should show up with 2 of the new filters for the translation category, don’t show up, etc.) but at least, they seem to usually follow more objective criteria than the relevant/recommended ranking. The last 2 gigs I bought that weren’t from someone I already knew, I both found via keyword search and I was happy with both outcomes. It would be nice indeed if all filters and keywords would deliver exactly what they promise to deliver.

This is useful too: https://www.convertunits.com/dates/daysfromnow/-60

Perhaps, but the “status” your order is in, decides what happens, system-wise. If you keep requesting revisions and the seller keeps re-delivering, the order won´t get out of the “rejected” status, which means you can´t leave a review. The main options you have if a seller did not deliver what was agreed upon/their gig states, are either asking for a cancellation (if the seller accepts, you´d get a refund but won´t be able to leave a review), or to accept the delivery (you won´t get a refund but are able to leave a review). Of course, you can always contact customer support as well, if you aren´t sure about something.

I´m repeating myself, but it still is a problem (I need to keep my delivery times “artificially” long and can´t offer fast delivery as a gig extra to avoid too many problems/cancellations - even more relevant now than it was, since all and any cancellations affect not just our completion rate and thus most probably ranking but also can lead to us losing our levels): The Writing & Translation category needs the same overhaul regarding Gig Multiples that VO already got quite a while ago. Why exactly can people just use gig multiples as they please to order any number of words without the delivery time changing? It doesn´t make sense - sorry, but if our gig offers, for example, 500 words in 1 day, that doesn´t mean we can automatically deliver 5000 or even ‘just’ 1000 words the next day just because someone uses the Gig Multiple drop-down to order more than the gig promises within a certain timeframe. I don´t think it can be that difficult to implement something that either lets us choose the number of gig multiples available for our gigs ourselves or to automatically up the delivery time when the buyer ups the gig multiples, after all, it was done for the VO category, so it´s obviously possible technically.

Bumping this site suggestion after reading a post by another seller having the same problem. We shouldn´t have to beg for a time extension for this reason and pray that the buyer will accept it before the order goes late. It is an issue, Fiverr, please fix it!

All I know is “Keine Gegenstände aus dem Fenster werfen”. Haha, well, I like Vickie´s vocabulary better 😉 but actually, the trains here usually feature signage in German, English, French and Italian, so that might be the gist of my Italian skills too… but, luckily, there are so many Gelaterias and Italian restaurants. ☕

It´s okay, this time, I spent my Sunday on it, but Fiverr really should fix this, there is no reason they can´t do it for our category and they obviously have figured out the technicalities as Anna´s post shows. Well, here´s to hoping. ⏳

Thank you, exactly, if there is any reason for not implementing this in the Writing & Translation category, I really would like to hear it.

Once more, I´m waking up to an order where the buyer used the gig multiples of the basic gig to get to their desired word count. Makes sense, from their perspective, the drop-down is there, so why not click. They are in another time zone, so 10 hours of the 3-day delivery time have already passed, too. So… someone ordered and paid, where’s the problem? The problem is that the buyer ordered 14x the words the basic gig offers with a delivery time of 3 days, and that delivery time doesn´t change a bit, never mind how many words a buyer orders! That makes exactly zero sense. Yes, I do ask in my gig to contact me for orders of more than xxxx words, because, you know, I need time to do my orders, unfortunately, I only sell time-intensive gigs, and I have other orders in my queue all the time. But some buyers don´t read, or simply order yet, we all know that. Why can´t we either limit the number of gig multiples a buyer can choose or the delivery time does not change according to logic or numbers we set ourselves? Again, gig multiples aren´t a problem if what you´re selling is pre-made PDFs or something, but it is a problem in a category like Writing & Translation, how can that not be obvious? It is a level perk that we get more gig multiples. Well, for me, and I´d think a lot of us, it´s a problem, not a perk. My options now: annoy the buyer with cancelling (yeah, cancelling, you know…) and explanations and ask him to accept a custom offer instead annoy the buyer with opening a dispute and explanations and ask for a delivery time extension (potentially risking a cancellation, yeah, you know…) do nothing and try and risk delivering late (yeah, you know…) somehow make it happen and squeeze it in, which means working through this entire Sunday or working through one of the coming three nights, seeing that I already got orders in my queue which I must work on This is not the fault of the buyer, mind you, the system offers those gig multiples, so why wouldn´t he use them. What is wrong here is that we sellers can´t set the number of gig multiples a buyer can choose to a number that won´t lead problems for us (and consequently for the buyer too, if we can´t deliver on time, have to cancel etc.). The solution, pretty logical and shouldn´t be hard to implement: let sellers limit how many gig multiples buyers can choose (the setting is there for allowed orders in queue too, so why not here?), or make it so that the delivery time changes accordingly. Gig option A offers 100 words in 1 day? Then, if a buyer orders 500 words, the delivery time should change to 5 days - or to something the seller specified in advance. Makes total sense, and should to buyers as well if they think about it - they still can use express delivery if offered/gig option B or C which might have more words included but a better delivery time ratio/ask for a custom offer for their needed word count and their desired delivery time.) or, preferably, both of that. Apropos, please also review the way the gig extras are handled. In a category like Writing & Translating, you can order an extra like fast delivery/proofreading/whatever custom extra 1x never mind how many words you order. This should be made technically impossible. The number of extras that are ordered must automatically adjust to the number of words. 10x main gig (let´s say translation of 100 words=1000 words) with only 1x extra like 24-delivery (for 1000 words) or 1x proofreading (for 1000 words), makes no sense - obviously, the amount of extras needs to go up with the amount of multiples a buyer clicks. The way it is set up now, keeps sellers, and thus buyers, from using all available options. Pretty sure some sellers might offer lower delivery times and more extras too, if those unneccessary pitfalls were out of the way. My delivery times, for instance, are higher than need be, to at least give me a slight chance of being able to deal with situations like the above without any bad effects for buyers and myself.

Hm. I read to first create the URL, under seo considerations, and then change the title to the human friendly “I will…” title. I thought that was one of Fiverr’s own tips, though may be wrong and read it elsewhere. It doesn’t really make sense that you can never change the title at all, what if you made a typo, for instance or simply don’t have an important key term in the URL that you only later think of including in your title. Unless you change the title to offer something different from what the URL indicates, like the url of my gig talks about translation and I change the title to logo design, it shouldn’t matter.

I´d like that too. The app does something similar, I can add a deadline to my Google calendar there.

Yes. And welcome and 🍀 .

Yes, despite several changes for lots of things, this is still a problem. You can’t do much more than ask people to contact you before placing orders over x words and pray that they’ll do. A bit sub-optimal, and that without any real reason I could see or guess. 😕

The phone app shows the username, at least mine does.