smashradio

Yeah, that can happen. Hope they can fix it for you, or at the very least, tell you no instead if ignoring you. 😆

I'm snarky as hell when need be, and I do enjoy injecting a bit of sarcasm whenever a company doesn't do their job properly. I hope this gets resolved for you soon. Anyway, I chimed in on your other post as well, given that you mentioned the order went late. You could always use the resolution center to extend the delivery time automatically 🙂 (Never hold your breath when it comes to Fiverr. We would all be dying of hypoxia if we did - lol)

Hey! I know I responded to your post about support previously, but I'm chiming in here too, since you've provided a bit more detail about what happened. If an order goes late, you can always use the resolution center to extend the delivery time. You'll find a link to the resolution center inside the order page. This is an automatic process, and the buyer gets two days to accept. If they don't respond to the request, it gets automatically accepted, which is very nice! As for the response time, I totally agree with you. As I said over in your other post (linked below), I think something happened to your ticket at this point. Five days isn't a normal response time, even if you don't have Seller Plus.

I'm very sorry to hear that you've had to wait for so long. This isn't normal. I suggest keeping that insult inside your mind for the time being. Insults rarely help, even th ough I totally get why you feel that way. I would, too! At this point, I'd suggest updating your ticket and ask for a response. It does help to be polite - remember that support representatives are humans just like us, and I'm pretty sure something went wrong with your ticket at this point. Alternatively, they might have far too much to do, but still, five days isn't an acceptable response time. In the meantime, perhaps @Lena or @Kesha can bump this with support to speed up the process? May I suggest a stronger blend of Darjeeling tea for the support staff? 😁

It hits different in German.

Haha. Welcome back from the void.

Always happy to help! I think this isn’t just a mistake made by Fiverr sellers, but by many companies too. It’s what happens when you’re a nerd, no matter what you’re nerding out about. If you’re really into trucks and truck parts, you’re probably going to talk too much about how the parts work when selling. Same thing here. It’s an easy mistake to make, and I’ve made it myself in the past. Thanks! I hope it helps you craft even better descriptions going forward. With that said, I think your gig descriptions are already five-star! They identifiy pain points and have clear value propositions. If anything is missing, it's a clear CTA at the end. But I'm nitpicking. You clearly know what you're doing. 🙂

I know, right?! I'm already working on it.

Come to think of it, I might write that book. Or open a new "I will write your snarky book synopsis" gig.

Title: The Participation Trophy Generation: A Guide to the Modern Art of Achieving Nothing Learn how to live like today's youth in this masterfully painted guide about the champions of underachievement. "The Participation Trophy Generation: A Guide to the Modern Art of Achieving Nothing" is dripping with bad advice so snarky it would make George Carlin look like a gentle parent. Delve into the myths of hard work and the mysterious disappearance of true grit, as it becomes replaced with chapters like "Why getting out of bed should be considered an Olympic sport". Join the not-so-famous author Leo, as he awards mock trophies for minimal effort and celebrates the art of achieving absolutely nothing with maximum flair.

I've shared that feedback since the feature was launched. Talking about pets... Do you use turtles to pass feedback along? 🤣 Just joking... Or am i? 😏

Thanks for clearing that up! It should be included in the help center article. Transparency, transparency 😁

Nothing wrong with mentioning the technology you use - but that shouldn't be your main smelling point. (auto correct - I meant selling point, but I kept it for laughs). It's not bad but it feels a bit "AI" in places. How would you write it if you did it all without any AI? GPT tends to make you sound a bit too corporate (to put it mildly!). I feel like interior design could do with some more personality and less corporate fluff. 👌

Hey everyone, I see a lot of you struggling to get your gigs noticed and your skills sold. I often chime in on those posts because I hate seeing good talent go to waste. This is especially true in the more technical categories, like programming. If your gig description reads like a software manual, you're doing it all wrong. So the idea here is to turn your gig from software manual to a benefit-packed conversion magnets. First off, ditch the jargon. Your buyers don't care. They care about what your skills can do for them, not the specs. People buy solutions to their problems. They buy benefits, not features. Make it about them, not you and the tools you use. Focus on what you can deliver. For example, if you’re a web designer, don’t just say you’re an expert in HTML, Bootstrap and CSS. Yawn. Most buyers probably won't know what Bootstrap is. Tell them how your skills will help their site load faster, look stunning on any device, and ultimately pull in more sales. Tell the buyer what they'll get out of it, not what you put into it. And once you're done listing the benefits, make it emotional. People rarely make purchase descicions based on facts alone. We're far too emotional for that. How does your service make life easier for the buyer? Paint a picture of success and satisfaction. Rather than stating you offer “SEO optimization,” explain how you’ll help them dominate their niche, attract floods of visitors, and outshine competitors. Another mistake I see again and again, are sellers beating around the bush. "Please message me so we can discuss your order". Don’t meander around you wanting an order. Tell them to order. At this point, the buyer should feel safe in their choice, understand the benefits of working with you, and all they need is to know what to do next: Order. “Order now to transform your website,” “Message me today to start seeing results,” etc. Direct commands coupled with an immediate benefit to their bottom line. This is how you convert. Not by listing every programming language you know. It's not about you. It's about them and what they'll get out of this. And remember: Every word should serve a purpose in your description. If it’s not selling, it’s not staying, so trim it, edit it and keep the best.

I just took a quick look at your gig description for one of your gigs, and I'd start there. It seems like it's filled with keywords and written only to optimize for SEO, not for conversions. A great gig description will tell me, as a potential buyer, about the benefits I'll get if I order from you. People don't buy technical details, they buy benefits. Let's say you're buying a new pair of shoes... Was it the fact that the sole was made out of carbon rubber and a mixture of Ethylene-Vinyl Acetate that made you buyt he shoe, or was it the promise that this shoe will make you run faster, longer, better and without giving you blisters all over your foot? In terms of web design, you could turn all those boring technical details into benefits, like: Experience in multiple technologies means you can craft tailored websites fitting every project. You don't just make the website look great, you also take care of SEO. A website is nothing if it's not visible online, so this is important. What you offer is custom website work, not just a template, so the website will be unique and one-of-a-kind. Mobile-friendly websites mean more visitors will be converted into clients for the buyer, i.e a better user experience for their customers. Time is money and you work fast and you're dedicated, so the buyer won't have to wait around forever to see results. These are just some ideas based on what you offer. You have to adapt it all to what you do, but you need to highlight the benefits, not all the technical stuff. Tell the buyer what they'll get out of it, not what you put into it. I hope this helps!

Hi there, That depends on the specific areas you want to improve. "Client satisfaction" is quite broad. You need to conduct what I call a self-review. When you run your own business, you don't have a boss to do a performance review for you, so you have to do it yourself. Examine your recent deliveries and scrutinize every step of the order process, from your first interaction with the buyer to the final delivery and any revisions. Compare your services to the best in the business. Think about potential improvements, like your communication methods, how well you grasped the client's needs before beginning the project (misunderstandings often lead to low satisfaction rates and negative reviews), the need for order extensions, the frequency of revisions, and whether there was anything you could have done differently to streamline the process for the buyer. Maybe the quality of your deliveries isn't matching what you promise, or perhaps there’s room to exceed expectations and truly impress your clients by over-delivering? As I said, this is quite general since I'm not sure which areas you feel need improvement. But these are aspects you could consider as you perform a detailed and honest self-review of your performance.

It's ultimately the client's call whether to feature the delivered work in their review. If they choose to do so, it will appear in your gig portfolio. To prevent this, you can upload a different item and select it as the portfolio sample when delivering. For instance, if I deliver two audio files, I can choose which one to showcase as the portfolio sample using the arrow keys on the file within the delivery popup. If I want to ensure a piece doesn't appear in my portfolio, I'd upload a different file, perhaps a specially edited segment of the audio or something completely unrelated. Just remember, the file you pick could still end up in your public portfolio if the client opts to include it. You can contact support. They may be able to remove it for you. Hope this helps!

Yes, it is: Keep in mind that I searched for your exact gig title. Your visibility on Fiverr will depend on multiple things, like your performance, that of your competitors and relevancy to search terms used. Because of that, your gig might show up on page 1 for some, page 30 for others.

It varies. Since it's the weekend, there are fewer staff members available to handle tickets. You shouldn't expect a response from a business during the weekend. Typically, response times range from 24 to 72 hours for most users. If your issue is complex, it may require the support team to consult with relevant departments before they can provide you with a solution. If you're a Seller Plus member, you'll experience shorter wait times. Pro sellers receive even faster service.

The skill you're best at. That would depend entirely on you.

You can read more about the feature here: Paid video consultations for sellers – Fiverr Help Center However, the page doesn't say anything about the requirements to become eligible for it. I suspect you'd have to be Top Rated or a Pro seller to offer it. However, all sellers can initiate Zoom calls via the order page, meaning you could technically offer to meet up with your buyers even without this feature enabled on your profile. Just set up a custom offer in chat, and initiate a video call from the order page. You can read more about Zoom calls for sellers here: Video calls (Zoom calls) – Fiverr Help Center Perhaps @Lena or @Kesha could enlighten us on the eligibility criteria for offering paid video consultations 🙂

It would help if the briefs weren't for Chinese translations, French books, and fiction ghostwriting, when I offer nothing of this sort. I haven't received a single relevant brief since they were launched. The system is about as smart as my cat. Actually, it's probably less smart. At least my cat knows which human to bug for food. The briefs system can't even identify that I don't speak Chinese. 🙃

The myth that you need to stay active and online constantly to get work is false. It's usually spread by unsuccessful sellers who are just sitting around, hoping for a miracle. To get work on Fiverr, what you really need are solid skills, an impressive profile that highlights those skills, and the ability to deliver exceptional quality when you do get orders. You also need to respond quickly when potential buyers do reach out (they often message multiple sellers) so download the app, and you can respond even when you're not on. If you do that, you can rise the ranks and become successful. There’s more to it than just that, but being online all the time has nothing to do with it.

It’s not against the TOS to have multiple Fiverr users in the same household. However, having more than one account per person is. You might want to reach out to support to get things clarified. If you run into issues later because you’re sharing a WiFi, having that verification can be a fallback. It’s not a guaranteed fix, but it might help if the system flags your accounts. Just remember, the review process can take months, and you could be without an account during that time, so there’s always some risk involved, given that the system on Fiverr is pretty much automated these days.

Didn't someone from Fiverr say we shouldn't worry about our success score when we voiced our concerns about the new system?🙃 I think that’s the way to go, unless you’re up for dealing with hallucinations, hypertension, autoimmune issues, and burnout. These are all real situations sellers are going through. The gamification is making people seriously ill, and Fiverr doesn't seem to care. I’ve stopped checking mine altogether. I just focus on what I do best: work. The smartest move for your business, no matter your current order volume, is to diversify. Don’t put all your eggs in one basket. If anything, Fiverr’s shown us that we need to expand our reach to other platforms, preferably ones we can control. Just in case they decide to tank your whole career overnight due to some arbitrary decision made by an AI developed by the same "developers" who brought us the worst chatbot on the internet.