First order

[masterjonis]

i’m very confused. I just received my first order and the python file was completely empty with no code in it. i am trying relentlessly to reach the helper but no answers. it’s only been an hour but i don’t understand why the file was empty.

[yahyaali1122]

Hey,
This happens a lot of time so you need to be patient. You can wait for like 2-3hours more unless there is a response from the buyer. On a safer side you always deliver an empty file just to make sure that order time doesn’t runs out.

[catwriter]

Empty delivery is forbidden by Fiverr’s Terms of Service. Sellers who repeatedly do it can get banned from Fiverr.

[denmack]

so how is the best way to handle such a case?

[catwriter]

Try to contact the buyer, and also contact Customer Support to let them know what’s happening. If the buyer remains unresponsive, initiate a mutual cancellation.

That doesn’t seem to be the OP’s problem, though; he seems to be a buyer who received nothing, not a seller.