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Buyer Account no more available, but the order is still active. Why?


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Hi, I am a professional web developer. I have multiple gigs. Today I received an order from one client regarding photoshop. I want to discuss with my client about his work. But I noticed his account is no longer available on Fiverr when I clicked on his profile. And the order he placed is still active.
I want o to know what actually I shall do…?? And why this happened ?

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