Buyer has started a gig without providing info

[steverm]

I have a Press Release distribution gig that requires input from the buyer. A buyer has started the gig, but just made a comment about providing information later on. So the gig has started, but it’s impossible for me to do anything with it. I am concerned that this gig will be marked late and my ranking will suffer as a result. Any thoughts about what should I do?
Thanks.

[iconictechnique]

Contact Customer Support and tell them about this and if time is running and you have no option then deliver it by saying Buyer didn’t provide information.Please provide it so we can start.

Hope this helps…

Thank you…

[catwriter]

A few things that might help:

1. Message the buyer (on the order page, through messages, or both, just in case) and inform him that the clock on the order is ticking, that you must deliver before the time runs out, and that you really need the information soon. The buyer could be new to Fiverr and unaware of how Fiverr works.

2. Click on Resolve Now on the order page, and request deadline extension. The buyer must accept it within 48 hours or it won’t work, though.

3. Contact Customer Support, politely tell them what’s going on, and ask them for advice. That way, if something bad happens later, they’ll know about the situation and might help you.

[ladybugbusy]

Hi!

You can also deliver the gig and say that you are doing this because it will affect your delivery on time rate and that you will delivery the gig after they gave the information to you. That is what I usually do.
Or you can just cancel it because the customer didn`t provide the necessary information.

[mariokluser]

Just had this twice last week with the same buyer. I sent him a message within the order, asking for the info and remembering him that the clock is already ticking. After 4 hours of not receiving an answer I went to the resolution center and started a dispute because the buyer didn’t send the required information. It took half an hour and I got what I needed.

With his next order he forgot to send the information again and this time he sent it after the first message.

[djgodknows]

@steverm
NEVER DELIVER AN EMPTY GIG!

You can resort to all other options.

Read Fiverr’s Terms and Conditions!

[steverm]

Thanks everyone - have emailed support, messaged the buyer and asked to extend the gig. Let’s see what happens…

[iconictechnique]

But if buyer is not providing information.Then?

[djgodknows]

Go to RESOLVE NOW from the ORDERED Gig page which is located on top right corner.

There begin a dispute regarding what the issue may be.

If you still cannot resolve it, then contact CUSTOMER SUPPORT.

Check attached image.

[mariokluser]

It’s also a good idea to change the settings of your gig to prevent the clock from ticking when the buyer doesn’t send you the order requirements.