How can I get refund after the order automatically marked as complete

[williamwales985]

The seller did not deliver the requested files which don’t match my requirements, and I did not request revisions in time due to a lack of communication from the seller. How can I get refund or cancel the order?

Please tell me. Thanks in advance!

[williamwales985]

Now I contact the seller, but he doesn’t reply me. What should I do? I need your help.

[misscrystal]

The time to request a revision is soon after the delivery.

Was there something that was promised in the gig description that you did not receive?

[williamwales985]

yes. it was. What can I do?

[misscrystal]

You can ask customer support about it.

[vigasan]

Definitely talk to customer support. I was told by them that until the funds clear (about 2 weeks after order is marked complete), I have a chance at a refund.

[expressgt]

i have same problem, i not receive any product like offered, and try to request canccel and indicate cancelation because not receive any material (just a ridiculious material), i try to cancel or talk with support but “the page not work”, this is scam and nothing help me

[eoinfinnegan]

You had three days after delivery to request revisions before the automatic completion - that is bad communication from you, not the seller!

If you have a legitimate issue, customer service will help you.

[goodmuzik]

I will implore CS not to blindly rush into refunding to buyer. Seller might have worked for his rightly deserved payment and delivered as requested by buyer but in some cases, some buyers are just out to cheat the seller by wanting their money back even after they are satisfied with the work, but they still claim not satisfied. CS shld look critically before initiating such refunds.
Sellers have a right too

[iamstylewe]

I also want to get refund but the order is automatically completed.

[dlorehair]

I was just scammed myself now I’m scrabbling trying to get a designer for a logo for a launch day which is tomorrow smh

[babibalubi]

Yep. Agree 100%.

If something goes wrong, it is always the sellers fault. Even if it is obvious, as in this case, that the buyer did simply “nothing” after the delivery and later on he calls that “lack of communication from the seller”.

Come on, guys!

[babibalubi]

1. The seller delivered.

2. You´ve had time to request modifications or ask for “mutual cancelation”, but you did nothing

3. The seller communicated with you. He delivering the work. You did not respond, you did not check the delivered work. You did nothing. Now you are late.

[babibalubi]

I really wonder, why obviously nobody is checking the help/FAQ section here on Fiverr BEFORE starting with buying or selling.

These pages are really, really good, easy to understand and everything is explained there!

http://support.fiverr.com/

[carolineculler]

the worst experience… waiting 2 weeks for a logo… and I can tell by the quality of work, that this is not a professional designer… I will never use fiverr again!! waste of money, not at all what I expected 😦

[lina76]

I’m really afraid when got an order i tried to communicated with buyer but buyer didn’t reply me and when i delivered my work my buyer still didn’t communicated with me…! I was surprised.

Buyer should responsible with their order

[robintan]

dont worry you are not alone, i believe there is a hundred if not thousand people wasted their time waiting for some useles junk

[razreye]

I am a new fiverr-er so please let me know if I acted correctly…

On May 16th, I contracted with a seller to have two custom post types created and installed into my WordPress website. I gave detailed instructions as well as links to sample pages for him to reference as a visual of what I was requesting. He said it would be delivered in 2 days (May 18th) and would have 4 revisions available once the project was complete.

On May 20th, at about Midnight my time, I received notification that the job was delivered. I was sick that next day (the 21st), but on May 22nd at about 8am my time - or about 32 hours (1.5 days) after the Gig was “delivered” - I messaged him that the Gig was nowhere near complete or at a point where a revision would even be the next step. I did not feel a “revision” should be used for him to complete what should have been done before delivering the project in the first place. In the message, I detail 4 areas specifically where the Gig was not even addressed yet.

I did not hear back from him on this message so I messaged him again the morning of May 24th. I have still not heard from him. I again messaged him tonight but am not hopeful that I’ll hear anything.

I believe I did my part with initial communication with him in a timely matter - within the 3 day period - but he failed to do so in return.

Did I follow proper protocol in communicating with him in this manner within the 3 day response period? Thanks in advance for your feedback!

[catwriter]

Have you just messaged him on the order page, or have you clicked on “request modification”?

If you don’t click on “request modification”, the order automatically gets marked as complete 3 days after delivery.

[hughmura]

Razreye: or request Mutual Cancellation with reasons why for Customer Support, and find another seller.