crorkservice Posted March 19, 2013 Share Posted March 19, 2013 Hi Fiverrers,We are a team of SEO experts who work on 20 active Crorkservice’s gigs. It’s been two years since our first Fiverr gig and we have improved our services a lot since then, growing and developing together with Fiverr team. This journey had been long and difficult; however, we succeeded. Now that we are a Top Rated Seller, we can look back at everything we’ve done and share our experience with all the Fiverr sellers.All of us are struggling with providing a correct customer’s service. We all know the clientele is very important but, sometimes we underestimate the art of communication.So, how do we communicate with our clients, and how do we manage different situations?#1 Rule: Be polite.All the customers have to be respected and treated kindly. Being called by name is like oil on heart. Words like “thank you”, “gladly”, “all the best”, “dear” are the best way to establish a friendly relationship with the customer. Being polite reputation.#2 Rule: Reply to everyone.Daily many orders, comments and questions are received. Sometimes messages seem “silly” and “uninformative” and might not catch attention. In spite of their content, we recommend to answer to ALL the messages. Keep in mind that behind every questions stands a person who needs more information, explanation or attention.#3 Rule: Reply on timeAnswer messages right away, do not leave them on “a little later”. Tomorrow is not a good time to answer. A delayed answer shows ignorance, might be irrelevant, and get the client nervous. Propose the client the best solution for his inquiry right now!#4 Rule: Show it!There are situations when the client misunderstood, or missed something. Don’t be lazy to make screenshots for clarity. It’s the case of 10 seconds, with a great outcome.#5 Rule: Always guide!When it comes to the instructions and questions about it - we quote. Instructions under each gig are like the “traveler’s guide”; when the clients are lost, the quote form the instruction is the guide to the right road.#6 Rule: TOS!It sounds crazy but we reject some clients. We reject to offer services to those who did not follow FIVERR’s terms of use. We consider that rules are GOOD!#7 Rule: Make it work!If there is a situation with the order or with the client, try to solve it! Revise your attitude, work and do whatever it takes to make it work, even if it means giving a refund.#8 Rule: Refund.A refund can be a way to apologize or to solve a conflict situation. If the customer, gave a negative, contact the client right away and try to find out the reason of his decision. Consult him/her and give solutions. If nothing works then give the refund!#9 Rule: Don’t give up!When you’re late in delivering, don’t give up on client, instead contact him/her and explain the situation and why you’re late. You will not believe but customers are people who can understand!#10 Rule: Bonus!Loyal clients are gold to us! Like everyone they like to be appreciated; show them your “LOVE”: be generous, and give bonuses. Make him/her feel your attitude!These are simple rules that help us to deal with daily situations. The tips are purely based on our experience. I know, each of you have been in similar situations, and probably have developed a system that helps to deal with different situations. What’s your advice? Link to comment Share on other sites More sharing options...
crorkservice Posted March 19, 2013 Author Share Posted March 19, 2013 We would like to hear some suggestions from other sellers 🙂 Link to comment Share on other sites More sharing options...
jollyjoker Posted March 19, 2013 Share Posted March 19, 2013 Nice article! Thanks for sharing! Link to comment Share on other sites More sharing options...
chaihock Posted March 20, 2013 Share Posted March 20, 2013 Reply to @crorkservice: Wow, over 14,000++ positive reviews! Good job man! Link to comment Share on other sites More sharing options...
crorkservice Posted March 20, 2013 Author Share Posted March 20, 2013 Reply to @chaihock: Thanks! We are working hard to have such reviews 🙂 Link to comment Share on other sites More sharing options...
colinbanc Posted March 20, 2013 Share Posted March 20, 2013 Great advice! Link to comment Share on other sites More sharing options...
crorkservice Posted March 20, 2013 Author Share Posted March 20, 2013 Reply to @bachas85: Thank you for your nice words! Yes, we have gigantic queues, but we manage to deliver all those orders in time 🙂Absolutely agree with your advice. It’s important to keep in mind that you’re a professional, no matter how weird the situation might be. Link to comment Share on other sites More sharing options...
speciallity Posted March 20, 2013 Share Posted March 20, 2013 Those 10 rules sure will help people out! Just annoying when sometimes you can get a buyer who is clearly just out for trouble -_-Also, do you sleep? You have way over 500 active orders! ahaGood work though, keep it up! Link to comment Share on other sites More sharing options...
crorkservice Posted March 20, 2013 Author Share Posted March 20, 2013 Reply to @speciallity: Hope these rules were useful for you 🙂There are some difficult clients for sure, but, as @bachas85 has mentioned, it’s important to maintain your cool 🙂Hah, of course I sleep! Some hours per day 😃Thank you for kind words! Link to comment Share on other sites More sharing options...
saposed Posted March 20, 2013 Share Posted March 20, 2013 Thanks for sharing your experience guys! Link to comment Share on other sites More sharing options...
katylady77 Posted March 21, 2013 Share Posted March 21, 2013 Thanks for the awesome tips! Link to comment Share on other sites More sharing options...
crorkservice Posted March 21, 2013 Author Share Posted March 21, 2013 Reply to @saposed: Hope it was useful for you 🙂 Link to comment Share on other sites More sharing options...
ozzieuk Posted March 21, 2013 Share Posted March 21, 2013 Excellent post ! Link to comment Share on other sites More sharing options...
crorkservice Posted March 21, 2013 Author Share Posted March 21, 2013 Reply to @katylady77: thank you for the nice words 🙂 Link to comment Share on other sites More sharing options...
crorkservice Posted March 21, 2013 Author Share Posted March 21, 2013 Reply to @ozzieuk: Thank you! So happy to hear that 🙂 Link to comment Share on other sites More sharing options...
valensija Posted March 22, 2013 Share Posted March 22, 2013 I totally agree, the art of communication if very important. Always position myself “if I would be THE client” how would I like to be treated. Good job guys! Link to comment Share on other sites More sharing options...
valensija Posted March 22, 2013 Share Posted March 22, 2013 would be good to know if there are specific cases, may be even with examples…and you dealt with them… Link to comment Share on other sites More sharing options...
crorkservice Posted March 22, 2013 Author Share Posted March 22, 2013 Reply to @valensija: Thank you! 🙂 Oh, yes, that’s how we always do 🙂 Link to comment Share on other sites More sharing options...
the1one Posted March 22, 2013 Share Posted March 22, 2013 Good job man! I’ll try to follow your tips 🙂 :)>- Link to comment Share on other sites More sharing options...
work_in Posted March 22, 2013 Share Posted March 22, 2013 Thanks so much for sharing so valuable tips. 🙂 Link to comment Share on other sites More sharing options...
crorkservice Posted March 22, 2013 Author Share Posted March 22, 2013 Reply to @the1one: oh, thank you for the kind words 🙂Hope they will be useful for you 🙂 Link to comment Share on other sites More sharing options...
hasanmk52 Posted March 22, 2013 Share Posted March 22, 2013 Helpful advice!Thanks for sharing this with us:-) Link to comment Share on other sites More sharing options...
samix1990 Posted March 22, 2013 Share Posted March 22, 2013 Wow Excellent Tips, You Guys Are Really Doing A Good Job 🙂 Link to comment Share on other sites More sharing options...
psychicrainbow Posted March 22, 2013 Share Posted March 22, 2013 This was very useful.I think a lot of people underestimate the communicating with the clients. This is an excellent reminder for that. Thank you so much! Link to comment Share on other sites More sharing options...
crorkservice Posted March 23, 2013 Author Share Posted March 23, 2013 Reply to @hasanmk52: thank you! 🙂 Link to comment Share on other sites More sharing options...
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