Fraud Transaction of 1133.82 from my acocunt. It's Been 23 Days!!! Nothing Got Back.

[masad01]

Hello,

I would like to speak with higher-level management or a fraud specialist. It's a request.

My account was hacked on sep 6, 2024. And I reported to fiverr within 60 minutes when hacker hacked my account and took all of my earning and took cash advance aswell.

I did not request for my account to be shut down (it was a hacker, posing as me), I didn't have multiple accounts (the hacker closed my account saying that I was closing this one because I had multiple accounts), and I didn't make a withdrawal (it was sent to someone else's payoneer account right before my account was shut down).

Hacker did fraud withdraw of 1133.82$ from my fiverr id to his bank account.

I am discussing this issue with fiver from previous 22 days, but still they didn't recovered my amount.
Now I am contacting them, Now they are just doing ticket as marked as solved no response from CS anymore.

Thank You

@uk1000 @vickieito 

[vickieito]

On 9/27/2024 at 11:13 PM, masad01 said:

I am discussing this issue with fiver from previous 22 days, but still they didn't recovered my amount.
Now I am contacting them, Now they are just doing ticket as marked as solved no response from CS anymore.

@Lena, @milos_siena or @ana_tomy - I don't know if one of you already looked at this case, but this looks very similar to how I was shut down—a hacker posing as me requested to shut down my account (with the reason of "I have multiple accounts"), before withdrawing all my earnings to their PayPal account). Luckily, I was compensated for the earnings that was stolen. However, @masad01, for some reason, was not.

@masad01's earnings went to someone else's Payoneer account. There was also a cash advance taken out under his name (luckily, I've never had that feature.

Can one of you look at @masad01's ticket to see if it was properly investigated? Especially since he reported it all very quickly. Thanks in advance for all your help!

[Lena]

Hi @vickieito 

Long time no see! Hope you are doing well! 🙂 

Yes, we are familiar with @masad01's issue. His request was reviewed thoroughly multiple times by the relevant departments. The CS already provided assistance and answers to all the questions. The ticket is open so please maintain the communication with our Customer Support. Together, you will ultimately find a suitable solution. 

We appreciate your understanding. 

[uk1000]

28 minutes ago, Lena said:

The CS already provided assistance and answers to all the questions.

I thought they haven't yet reversed the fraudulent withdrawal/cancelled it or compensated for it after 22 days of the OP contacting them? Or provided the payee id that Payoneer is asking for to be able to do something about it (that I assume is the payee id related to the hacker's payoneer account?). I thought from the original post they've stopped responding.

If it takes much longer isn't it going to be harder/not possible to get the fraudulent transaction that was  sent to the hacker's Payoneer account reversed? Though if so, Fiverr could still compensate the OP for their 1133.82$ loss.

Does Fiverr store the Payee ID related to all withdrawals on their system (eg. when withdrawing to Payoneer), and if so, shouldn't they be able to supply that to the OP so they can give it to Payoneer to help cancel that payment to them?

Edited 1 hour ago by uk1000