Having trouble verifying my ID

[emmk_9]

I am having trouble verfying my photo ID with both the bar code, my phone cant scan it and also the link that is supposed to be sent to my phone number, is not being sent 

[Lena]

Hey there @emmk_9 

 

Please find more information on this link Verifying your account using your phone and follow the steps from the article. Perhaps you will come across some troubleshooting solutions.

If the issue persists, please get in touch with our Customer Support for further assistance. To do so, you can open a ticket at https://www.fiverr.com/support_tickets/new or send an email to support@fiverr.com. 

In case you have already contacted them, someone from our Customer Support team will contact you soon. We are just asking you to be please patient as we are currently experiencing a high volume of inquiries. 

Thank you for your understanding.

[aich1996]

After many attempt my ID Verification was failed then my account was restricted last 3 days.

I send sms fiverr support team but the team still now help me properly.