Doubt about order cancellation

[akhifashrafk]

Hello all,

I would like to ask some questions about order cancellations.

Some buyers place orders without informing me, and I understand that it's a Fiverr rule, and there's no need for them to inform the seller. However, many buyers come with different requirements that aren't feasible within their budget. In such cases, I contact customer support, and they help me cancel the order and update the order completion rate. Is this the standard procedure?

I'm concerned about whether an increasing number of cancellations will have a negative impact on my account !

What is the best way for buyers to contact the seller before placing an order?

What is the best solution for this issue?

[janyseo333]

Fiverr msg inbox

[akhifashrafk]

Could you please explain 

[donnovan86]

2 hours ago, akhifashrafk said:

What is the best way for buyers to contact the seller before placing an order?

 

There is a request to order feature if you have seller plus. The problem is that it will bring in less sales, because a lot of buyers just want to order and not deal with long conversations.