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Customer hasn't paid for additional extra and the deadline is in a few hours
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What would be your first words to the buyer other than greetings or "How can I help you?" 1 2
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Question
allymitchell893
Hi everyone! I've been on Fiverr for a few years now but I still find myself in frustrating situations and I was wondering if anyone has advice on what I should do:
I'm a proofreader and editor. A customer placed an order then sent through work which was much more than the scope of the purchased package. I sent them an additional extra request which they said they would pay on Monday. As the deadline was on Monday morning, I requested an extended delivery of 2 days which they accepted.
It's now Tuesday, they still haven't paid or been online. I messaged them earlier and had no response. The delivery is due in 8 hours.
My only option has been to send another extension request, but if they don't come back online before the deadline, I was wondering whether anyone knew how badly a delivery marked as late would jeopardise a profile?
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