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Cancelation policy
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New Seller Here - Looking for Tips to Become a Best Seller on Fiverr!
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Question: Struggling to get my first client – any tips?
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Can't find where I can just cancel a brief. Why is this so friggen hard to do?
By alex_pleau, in My Fiverr Experience
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Question
Guest dmc_art
I recently had a very unpleasant experience with an order that lasted for almost a month.
The buyer contacted me regarding my gig about tattoo designs, and told me he wants a design that covers his half chest and his shoulder. Right after accepting my offer, the buyer kept on enlarging the design and its complexity. In the end, it turned out that this guy wanted me to design a tattoo that covers his chest entirely, his shoulder, part of his neck and part of his back. He was uncooperative all the way long, and since I wasted 3 weeks doing his revisions as he kept enlarging the design on each revision I had to cancel the order - he wasn't about to pay the right sum for the design. I literally worked for nothing.
I noticed that the cancelation affected my rating, so I opened a ticket at the resolution center.
Customer support representative (that wasn't supportive at all) couldn't restore my order completion rate saying that there is a cancelation policy and in my case, the stats couldn't be restored. So, my question is:
Why Fiverr pushes sellers to do extensive work for less $? It simply doesn't goes in favor for both ends - neither sellers nor the platform.
Instead, I was supposed to do a design that would cost over 150$, while the order was 80$? Just so I can keep my order completion stat at 100%
Edited by Guesttypo
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