Delivered on time rate

[olyasr]

Hello, everyone! Just a random question, and really wondering how it works. So I failed to deliver on time 3 orders. "Delivered on time" rate drops instantly as soon as the order is finished.

And now I delivered on time I guess over 10 orders, but the rate is still on the same rate as when it dropped.

It's absolutely not a problem for me, and I'm ok with that, and I definitely don't want to bother customer support with this question, but maybe someone knows how this works? Just curious - how many order I should deliver ON TIME to compensate one, that wasn't delivered on time

[davidshaw]

If it's that many late, it would be a fair amount. It's 90%, so 10 isn't enough. You might be best served waiting for the 60-day time-lapse and once it resets, try your best to not be late with future orders.

Utilize the resolution feature to raise the time limit if you can. Track the average time spent on certain tasks you do.

This way, your prior experience would make your time estimations for customers better.

Edited November 7, 2022 by davidshaw

[uk1000]

You could total up the number of orders you've delivered in the last 60 days. You could then find out how many of those were late (and what percentage of the total they were).

That should give you the same figures as what it shows on the analytics page in theory. If what it shows on the analytics page seems wrong you could contact CS since it's worth fixing if it's wrong because doing that might prevent you dropping a level.

Maybe some figures only update once per day or possibly it might only count the "on time" ones when the order is complete (or it might just be as soon as it's delivered).

But it's probably worth doing the calculation to see if it's about right.

The help doesn't give that much info on this: https://www.fiverr.com/support/articles/360010750238-Viewing-Sales-Analytics?segment=seller

[olyasr]

Yes, that make sense - thanks a lot for the advice, @uk1000!

[seo_seedx]

28 minutes ago, uk1000 said:

You could total up the number of orders you've delivered in the last 60 days. You could then find out how many of those were late (and what percentage of the total they were).

That should give you the same figures as what it shows on the analytics page in theory. If what it shows on the analytics page seems wrong you could contact CS since it's worth fixing if it's wrong because doing that might prevent you dropping a level.

Maybe some figures only update once per day or possibly it might only count the "on time" ones when the order is complete (or it might just be as soon as it's delivered).

But it's probably worth doing the calculation to see if it's about right.

The help doesn't give that much info on this: https://www.fiverr.com/support/articles/360010750238-Viewing-Sales-Analytics?segment=seller

Thanks

[leadgen_xpert]

10 hours ago, uk1000 said:

You could total up the number of orders you've delivered in the last 60 days. You could then find out how many of those were late (and what percentage of the total they were).

That should give you the same figures as what it shows on the analytics page in theory. If what it shows on the analytics page seems wrong you could contact CS since it's worth fixing if it's wrong because doing that might prevent you dropping a level.

Maybe some figures only update once per day or possibly it might only count the "on time" ones when the order is complete (or it might just be as soon as it's delivered).

But it's probably worth doing the calculation to see if it's about right.

The help doesn't give that much info on this: https://www.fiverr.com/support/articles/360010750238-Viewing-Sales-Analytics?segment=seller

Good Advice! 🥰🥰

[olyasr]

If anyone is curious, I contacted customer support after all. I decided to contact them after two more orders were marked as completed, and I delivered them on time, but the rate went down another 1%.

I don't know if tech support helped or if it just happened by itself, but immediately after contacting tech support the rate went up

[luckystore100]

11 hours ago, olyasr said:

If anyone is curious, I contacted customer support after all. I decided to contact them after two more orders were marked as completed, and I delivered them on time, but the rate went down another 1%.

I don't know if tech support helped or if it just happened by itself, but immediately after contacting tech support the rate went up

That is great and thank you for sharing with us your experience.