Earning not found after fiverr getting back my account

[prokash77]

😶unfortunately i have been blocked from 08/11/2022 to 10/11/2022 , when i get back to my account i did not found my earning $300+ balance and also the was a cash advance of $500. what's going wrong ? 😶 is there any solution? 
No withdrawal being process or processed in my account. I checked it again and again .

I need solution. 
Thanks fiverr forum.

[mdabdullah14251]

You can contact Fiverr support team.

Thanks.

[prokash77]

Already done. but not getting any solution.

Edited September 11, 2022 by prokash77

[sp_liana]

contact fiverr support and wait their reply.

[donnovan86]

Why do you think we are able to help if customer support doesn't? Here you have Fiverr sellers. You won't find people from Fiverr. 

Talk with customer support and wait for them. Have patience, it can take days for them to reply sometimes.

[melanielm]

If your account was blocked (disabled?) for a couple of months, I imagine they wouldn't let you keep the cash advance money. Of course, this is purely a guess. You have to wait for Fiverr to answer you like the others said.