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Fiverr mistakenly denied my best selling gig
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Question
raldesign
Hello there,
So I've been on Fiverr since 2018. Yesterday, after updating my gig with some new photos, I got an email notification that I should remove my Behance link from my gig. Which I did - I removed the link from my gig description, and yet this morning I got a notification that my gig was denied (because I didn't remove the links as recommended). Which is weird, BECAUSE I DID remove it after receiving the email.
This is what they said in their email:
Unfortunately we had to remove your Gig due to the following reason/s:
I know it was a Sunday, but did a human being actually check that I did the changes or is it all automatic?
After contacting support, they told me that the Behance link was actually in my FAQ section, and that my gig (with +100 reviews that I've worked so hard on) can no longer be restored. How is this fair? No one told me personally that I should look there too - I simply did not check that section, as it's been a couple years since I last edited it. Is there anything for me to do besides contacting support? This is clearly a big misunderstanding, and I'm not sure what to do at this point.
Thanks!
Raluca
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