How can we Increase Response rate

[sumayyava]

Hello … now a days my response rate is decreasing.why this happen…?
I didn’t receive any enquiry from the buyer then how can I respond… please gave me a solution

[uk1000]

Respond to every message received within 24 hours of receiving it.
Check for messages in folders other than the inbox too in case there were messages there that weren’t responded to. If it decreases because of a message automatically flagged as spam (which says it shouldn’t affect your response rate) maybe you could contact CS to get it fixed.

Older messages going outside the 60 day window leaving a higher % of messages in the last 60 days that weren’t responded to could also cause it to increase.

[sumayyava]

Respond to every message received within 24 hours of receiving it.

Check for messages in folders other than the inbox too in case there were messages there that weren’t responded to. If it decreases because of a message automatically flagged as spam (which says it shouldn’t affect your response rate) maybe you could contact CS to get it fixed.

Older messages going outside the 60 day window leaving a higher % of messages in the last 60 days that weren’t responded to could also cause it to increase.

In which folder the messages are come other than inbox… I don’t know about that

[uk1000]

In which folder the messages are come other than inbox… I don’t know about that

You could check the spam folder, or see if there’s anything in the unread folder (which might include those that should show in the inbox).