itkitab Posted June 10, 2020 Share Posted June 10, 2020 Hello thereOne of my complete orders has been canceled by buyer.I have completed the order as per the instructions provided by the buyer. The buyer asked for many changes and very time during work in the process. I have told him to stick with one decision and one format, etc. Anyhow, I did what he asked and delivered my work.The buyer after delivery asked me to assist him while uploading to his Webhosting. I did assist him (though it was not a part of the deal to which we agreed). After assisting him, and when he saw that the web app is running fine, he told me that the theme needs to be changed, which need lots of coding, I told him It was not a part of the deal. He went for a dispute.I need help. Is there any way that our chat history, order agreement, etc. be reviewed so that I get compensated?.One thing which needs to be noted that buyer still running my app on his website.I guess keeping in view the copyright policy the app should not be used until I get compensated? Link to comment Share on other sites More sharing options...
jake_hopkins Posted June 10, 2020 Share Posted June 10, 2020 Even if you get compensated, he can’t use the app. He hasn’t payed for it. He has no rights to it. Link to comment Share on other sites More sharing options...
itkitab Posted June 10, 2020 Author Share Posted June 10, 2020 He is USING it. It’s a Web App, he asked me to help him to upload to site, I did assist him. Once he saw that it’s working, he started arguing, he has change the theme and blah and blah, and the went for dispute. And I didn’t get any change from Fiverr to clarify, I don’t know whether Fiverr Team would have gone through our conversation during the work in process or not? Link to comment Share on other sites More sharing options...
itkitab Posted June 12, 2020 Author Share Posted June 12, 2020 Is there anyone, who could please guide me? Link to comment Share on other sites More sharing options...
jake_hopkins Posted June 12, 2020 Share Posted June 12, 2020 He is USING it. It’s a Web App, he asked me to help him to upload to site, I did assist him. Once he saw that it’s working, he started arguing, he has change the theme and blah and blah, and the went for dispute. And I didn’t get any change from Fiverr to clarify, I don’t know whether Fiverr Team would have gone through our conversation during the work in process or not?He is USING it.I KNOW, I read your original post. What is I said is, he can’t use the app, meaning he LEGALLY can’t use the app.he has change the theme and blah and blah, and the went for dispute.Depending on your protection against this, he is in the right or wrong. I’m no coding expert, but I know it depends on the percentage of the code that was written by you. As long as the barebones code was written by you and you alone, you should be fine. Link to comment Share on other sites More sharing options...
itkitab Posted June 14, 2020 Author Share Posted June 14, 2020 Thanks so much for replyHe didn’t changed the theme, neither he can, because he doesn’t know coding.Before going to dispute he just started arguing for for changing theme and other things. Since, he changed his website theme after delivery and I told him it was not a deal to change theme Everytime whenever he changes the theme of his website. Then he told me he has other websites and he would also like to use it there as well. In short he was gonna dispute.Anyhow, if you or anyone else could please guide how to get compensated?I would like the Fiverr to go through all over Conversation, deal and what I did for him. Link to comment Share on other sites More sharing options...
coerdelion Posted June 14, 2020 Share Posted June 14, 2020 Take screenshots of the whole agreement. And of the app being used.Attach screenshots of agreement conversation to a note to CS. Don’t expect a quick answer, but they should sort it out for you. Eventually.In the meantime, put in a DCMA dispute with the buyer’s host - include proof that the app is your work (screenshots). And a screenshot of the relevant TOS about copyright.This is going to take a while. Don’t give up. Link to comment Share on other sites More sharing options...
muztre Posted June 14, 2020 Share Posted June 14, 2020 this type of story again 😒does Fiverr give back the money to the buyer yet? Link to comment Share on other sites More sharing options...
itkitab Posted June 14, 2020 Author Share Posted June 14, 2020 Take screenshots of the whole agreement. And of the app being used.Attach screenshots of agreement conversation to a note to CS. Don’t expect a quick answer, but they should sort it out for you. Eventually.In the meantime, put in a DCMA dispute with the buyer’s host - include proof that the app is your work (screenshots). And a screenshot of the relevant TOS about copyright.This is going to take a while. Don’t give up.put in a DCMA dispute with the buyer’s hostI don’t know where to go for the DCMA Dispute. If you could guide please? Link to comment Share on other sites More sharing options...
itkitab Posted June 14, 2020 Author Share Posted June 14, 2020 this type of story again 😒does Fiverr give back the money to the buyer yet?I don’t know whether buyer get the money or not but they have deduct from my account and reduce my rating too… Link to comment Share on other sites More sharing options...
coerdelion Posted June 14, 2020 Share Posted June 14, 2020 If necessary, do a whois lookup (google it). Find out who the host is that way. They’ll have a method of making a DCMA dispute. If it’s not obvious,s end them an email with that in the subject line, together with the website url. Attach all the evidence. Link to comment Share on other sites More sharing options...
itkitab Posted June 14, 2020 Author Share Posted June 14, 2020 If necessary, do a whois lookup (google it). Find out who the host is that way. They’ll have a method of making a DCMA dispute. If it’s not obvious,s end them an email with that in the subject line, together with the website url. Attach all the evidence.Thank you so much for guidance.And what will I go to get compensated on Fiverr? Link to comment Share on other sites More sharing options...
coerdelion Posted June 14, 2020 Share Posted June 14, 2020 Dunno - it’s up to them. Link to comment Share on other sites More sharing options...
itkitab Posted June 15, 2020 Author Share Posted June 15, 2020 Dunno - it’s up to them.No problem.Thank you so much 😁 Link to comment Share on other sites More sharing options...
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