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Without any warning payment refunded to customer

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I have second time compensate for my older order Fiverr cancel the order and all refund was revered to a customer, but this amount is hight and I need full clarification why Fiverr refund, I did more than 6 logos for that particular client and after 2 months all amount refunded why so in general Fiverr had no responsibility and nothing care about the seller, clients take final files and go away simply Fiverr refund all about without any formal warning to seller.

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