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Buyer's request is not in line with the service I offer

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Hi there.
A buyer placed an order on my gig. But he requested a service that I don’t offer! Evidently he hasn’t read the description of my gig.
I contacted him asking for clarification but there was no answer. So I started the cancellation process. But I don’t know if he will accept.
What to do? I know this will have a negative impact on my ranking but it’s not my fault. It’s the first time for me and I can’t understand what is the best solution. Do you have any suggestions? Thank you

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😦 I have tried to act as honestly as possible. But I’m still in time to contact the CS

So contact them if you haven’t already and see if they can cancel it without it affecting your eval stats. They might take a bit longer to respond on a weekend though.

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