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"Waiting for update" on order?


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Spotted this message underneath an order today that I’ve never seen before… I’ve highlighted it in red “[buyer] is waiting for an update from you for 9 hours” (screenshot below). Is this some kind of new feature? I’ve been discussing this order back and forth for a week now, and to be fair the buyer did leave a message on the order about 9 hours ago, but never before have I received a ‘waiting for an update’ notice. Anyone know what causes this to appear? Or if it affects response time etc?

The fact that it’s poor grammar (surely it should read “[buyer] has been waiting for an update from you for 9 hours”) makes me think it’s some kind of new feature…

waiting for update1017×677 77.3 KB
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