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First 1 star rating - blackmailing & disgusting behaviour, support refuses to help

nicolas_koerner

By nicolas_koerner
in My Fiverr Experience

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nicolas_koerner Newbie

nicolas_koerner

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Today I’ve received my first 1 star rating as a web-developer on fiverr & it was probably the worst client I’ve ever faced.

My client ordered a website via custom offer with its price depending on the scale of the project.

After a lot of back and forth and revisions with the client, I’ve finally delivered the product & the client stated multiple times before that he loved the result.

Then on delivery he completely rejected the delivery, stating this the end-result we’ve discussed and he couldn’t use the website (even though, again, stating multiple times with free revisions that he loves the work).

The reason he cancelled the order was because i didn’t take care of transferring his old domain to the new website, which as I stated before, is a service I’m not offering. I guided him through the steps for free aswell to find a solution to his toxic behaviour, telling him he has to please personally contact his domain provider for the AUTH KEY to transfer the domain, but he rejected and kept beeing toxic.

I’ve refused to cancel the order because, simply put, having 20+ hours of work in a webproject and 250$+ in is a bigger deal than cancelling a 5$ gig on fiverr, especially when you’ve perfectly delivered the website as discussed before.

He ended up giving me 1 star rating because he refused to take the steps needed to personally contact his domain provider to provide me with the AUTH KEY so i can help him out.

When contacting the customer support that I’m getting punished for not delivering a service outside of my gig that was neither listed nor discussed before, they’ve responded its not against their TOS and therefore they can not help.

What is this behaviour? This doesn’t work in the real world and neither should it on fiverr, blackmailing a buyer to do extra work outside of the service otherwise you get forced to cancel all your hard work or getting punished with low ratings?

When asking how I should behave in a situation like this, they didn’t give me a single response and closed my ticket.

Thanks fiverr for this awesome experience getting bad ratings & blackmailing clients completely out of my control.

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mariashtelle1 Grand Master

mariashtelle1

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That happens from time to time and you’ll get this nightmare clients from time to time where even the voice of reason doesn’t work.

I checked that review and he didn’t even bother to write his review in English and he also attached a website image that you delivered which looks great.
It wouldn’t affect your stats in 60 days and other clients reading that review mostly wouldn’t understand what he wrote and will just see a great picture with a website you delivered to him which I’m sure overweight the review itself.

And you can also comment on his review explaining the situation from your side.

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eoinfinnegan Mentor

eoinfinnegan

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Today I’ve received my first 1 star rating as a web-developer on fiverr & it was probably the worst client I’ve ever faced.

My client ordered a website via custom offer with its price depending on the scale of the project.

After a lot of back and forth and revisions with the client, I’ve finally delivered the product & the client stated multiple times before that he loved the result.

Then on delivery he completely rejected the delivery, stating this the end-result we’ve discussed and he couldn’t use the website (even though, again, stating multiple times with free revisions that he loves the work).

The reason he cancelled the order was because i didn’t take care of transferring his old domain to the new website, which as I stated before, is a service I’m not offering. I guided him through the steps for free aswell to find a solution to his toxic behaviour, telling him he has to please personally contact his domain provider for the AUTH KEY to transfer the domain, but he rejected and kept beeing toxic.

I’ve refused to cancel the order because, simply put, having 20+ hours of work in a webproject and 250$+ in is a bigger deal than cancelling a 5$ gig on fiverr, especially when you’ve perfectly delivered the website as discussed before.

He ended up giving me 1 star rating because he refused to take the steps needed to personally contact his domain provider to provide me with the AUTH KEY so i can help him out.

When contacting the customer support that I’m getting punished for not delivering a service outside of my gig that was neither listed nor discussed before, they’ve responded its not against their TOS and therefore they can not help.

What is this behaviour? This doesn’t work in the real world and neither should it on fiverr, blackmailing a buyer to do extra work outside of the service otherwise you get forced to cancel all your hard work or getting punished with low ratings?

When asking how I should behave in a situation like this, they didn’t give me a single response and closed my ticket.

Thanks fiverr for this awesome experience getting bad ratings & blackmailing clients completely out of my control.

What is this behaviour? This doesn’t work in the real world and neither should it on fiverr, blackmailing a buyer to do extra work outside of the service otherwise you get forced to cancel all your hard work or getting punished with low ratings?

If I eat food in a restaurant, enjoy it, tell the chef everything is great and compliment them but then the bowl of after dinner mints at the exit is empty, there is nothing stopping me from leaving a 1-star review about the restaurant on any number of websites. That is the real world and it can be just as unfair as Fiverr. Fiverr can’t commit to going into the details of every order and checking everything - they would need hundreds of experts from every different field which would be exorbitantly costly. Instead, like every other business, they rely on the integrity of buyers to leave honest and fair reviews. Unfortunately not everyone respects this but thankfully these are the minority.

My point is that this isn’t Fiverr’s issue and is something you should get used to happening every now and then. Real life isn’t always fair.

I see so many people getting terribly upset by negative reviews and it puzzles me a bit. Sure, I don’t like getting them either but I tend to shrug them off quite easily as I am aware that people can be odd. It’s what makes my favorite hobby of people watching so much fun but I’ll save that for another post I think. For now, take a look at some of the most amazing sights in the world and some of the negative reviews left about them. It is also interesting to read negative reviews about places…
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nicolas_koerner Newbie

nicolas_koerner

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I dont mind getting a negative rating if you’d get it for a good reason, but how should you be able to react to clients requesting services outside of your gig? I’m asking this in general just as I asked the Customer Support who didn’t bother giving me an answer. Because just abandoning these orders and all your work is no solution at all.

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eoinfinnegan Mentor

eoinfinnegan

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I dont mind getting a negative rating if you’d get it for a good reason, but how should you be able to react to clients requesting services outside of your gig? I’m asking this in general just as I asked the Customer Support who didn’t bother giving me an answer. Because just abandoning these orders and all your work is no solution at all.

You handled this correctly by not cancelling. Just roll your eyes at an idiotic buyer and move on with your day. Don’t give it a second thought.

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