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The problem with communication in the messenger


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I have a problem in communicating with clients in the messenger. Clients write to me, ask me if I can get to work. I answer what I can without problems ask the question, and they do not answer. Sit in online, but not respond to my messages. Is there a problem? Is this a malfunction of the site, messenger or my communication with clients? I want to understand why they’re not answering my texts. Perhaps they do not reach them? Has anyone encountered a similar problem? and how to solve it? How do I know if my message reached the customer or not? Thank You!

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