cecilialorsten

To the veterans of Fiverr, who've seen the highs and lows: How do you feel? Is the Fiverr customer support team here to help you or to harm you? I think they just want to get rid of us. I won't go into details on purpose. You can if you want to. You can vote. Support is friendly, and is here to help you- Support is hostile, and is here to harm you -

I'm glad someone has energy left to complain. The new Fiverr feels like a dictatorship; I wouldn't be surprised if they start banning the opposition outright. It's not that I'm not happy or unhappy about the updates. I understand that things take time and trial and error, but the cocky way they've been handling the platform for the past year is 🤮

This is your account: And this is your main gig: I have been delivering for years, also. However, I found out a couple of days ago that if you deliver the order and the client doesn't like the initial delivery, they can select the option in their revision to indicate that they are 'Dissatisfied with the quality.' That's why both you and I have this issue. I want to only deliver the project after I'm 100% sure the client is happy with the work. That's why I want to make sure the extension system works. These stats sometime show and sometimes they are hidden. Try inspecting your gig with VPN. Good luck! Even if there were a way not to use the Extension feature, my concern would still be the flaws with the extension system.

You will soon see your "Quality of Delivery" stat under 4.7 if you continue delivering the project to clients before you make sure they are happy with the product.

Can someone please explain how I need to properly manage my deadlines with the client? SCENARIO #1 Due date is on Mar 5 Made many revisions; Client happy and we are almost done, but 2 hours left to the deadline. I try to extend the due date by 1 day since I know it's a final revision and we are soon done. (The new due date is March 6 if client approves, if they don't it's still March 6 but in 2 days... 🤦‍♀️). Client didn't approve the extended due date even tho I explained, and they don't mind. On March 6, past the deadline, the extension is pending automatic approval, but client wan't to wrap this up. I prepare the files for delivery, But I CAN'T deliver them... I Need to cancel the pending extension first, since the button is dimmed I canceled the extension, to deliver the project and now it's late since it's March 6 Conclusion: The order is late, and there is nothing you can do. SCENARIO #2 Due date is on Mar 5 It's Mar 2. You have completed the project and sent it to the client for a showcase. The client hasn't logged in for 3 days. A couple of hours before the deadline, you opened an extension request until Mar 8. Client is still IDLLE. Extension was automatically approved in 48h But now it's Mar 7 and you are past due date. Conclusion: The order is late, and there is nothing you can do. SCENARIO #2 (But this is with active client) Due date is on Mar 5 Made many revisions; Client happy and we are almost done, but 2 hours left to the deadline. You requested an extension on Mar 5 until Mar 8 (Don't ask me why, I'm trying to make the examples simple so I don't have to write poems) The client didn't approve the request, even though you explained, even though they said they didn't mind and would approve it... This happens really often! Extension was automatically approved in 48h But now it's Mar 7 and you are past due Conclusion: The order is late, and there is nothing you can do. There are a bunch more details; if you really need them, I can go into more depth. But I've read everything, done lots of testing, and there just isn't a good way of handling this. Please explain if I'm missing something. I really want to make this work.

Can someone please explain how I need to properly manage my deadlines with the client? SCENARIO #1 Due date is on Mar 5 Made many revisions; Client happy and we are almost done, but 2 hours left to the deadline. I try to extend the due date by 1 day since I know it's a final revision and we are soon done. (The new due date is March 6 if client approves, if they don't it's still March 6 but in 2 days... 🤦‍♀️). Client didn't approve the extended due date even tho I explained, and they don't mind. On March 6, past the deadline, the extension is pending automatic approval, but client wan't to wrap this up. I prepare the files for delivery, But I CAN'T deliver them... I Need to cancel the pending extension first, since the button is dimmed I canceled the extension, to deliver the project and now it's late since it's March 6 Conclusion: The order is late, and there is nothing you can do. SCENARIO #2 Due date is on Mar 5 It's Mar 2. You have completed the project and sent it to the client for a showcase. The client hasn't logged in for 3 days. A couple of hours before the deadline, you opened an extension request until Mar 8. Client is still IDLLE. Extension was automatically approved in 48h But now it's Mar 7 and you are past due date. Conclusion: The order is late, and there is nothing you can do. SCENARIO #2 (But this is with active client) Due date is on Mar 5 Made many revisions; Client happy and we are almost done, but 2 hours left to the deadline. You requested an extension on Mar 5 until Mar 8 (Don't ask me why, I'm trying to make the examples simple so I don't have to write poems) The client didn't approve the request, even though you explained, even though they said they didn't mind and would approve it... This happens really often! Extension was automatically approved in 48h But now it's Mar 7 and you are past due Conclusion: The order is late, and there is nothing you can do. There are a bunch more details; if you really need them, I can go into more depth. But I've read everything, done lots of testing, and there just isn't a good way of handling this. Please explain if I'm missing something. I really want to make this work. I will tag @Kesha just in case this is really a flaw with the system, so when can address this in the next updates.

Same here

I was thinking, and please correct me if I'm wrong. In 2-3 months, sellers will come to the conclusion that it's wiser to immediately cancel an order if a client shows any signs of dissatisfaction. Persisting and potentially consuming more of clients time will raise the chances of receiving a worse review. This will likely lead to many more cancellations on the platform than ever before. But the person who initiated the update is too proud I guess....

This was the reason I asked people who are defending the update to image a scenario where the seller is honest and doing their best to provide the best possible experience for the buyer. The platform lets bad sellers in, who then start doing bad things. Later, the platform goes after them but forgets about the good sellers. I've seen this happen for a long time.

These comments from forum grandmasters, ninjas, and godzillas proves to me that the platform is primarily focused on short-term solutions...

If the system remains unchanged, this will happen to everyone.

Spent 10 hours on a project, issued a full refund, and still ended up with a 1-star review? Thanks to Fiverr's new update, this is your new reality. 💕💕 We sellers warned: Don't roll out this update; the platform isn't ready... ----- Fiverr’s Update on Cancelled Order Reviews: An Attack on Honest Sellers! Imagine this scenario: I'm a Honest Seller: I pride myself on honesty and integrity. My Primary Goal is: To deliver the very best service possible to every client. When a Client isn't pleased with the service: Despite giving it my all, a few clients might remain unsatisfied. It's the nature of the service industry; challenges arise. The Previous Solution: To ensure client satisfaction, I'd offer a full refund without hesitating. Most times, I wouldn't even seek compensation from the platform. The solution Fiverr wants: Inform the buyer that their order can't be canceled. Assure them of my willingness to invest whatever time and effort is necessary until they're satisfied. This aligns with what I would typically do anyway. But here lies THE MAIN ISSUE: Scenario #1 - I didn’t fight back Buyer isn’t happy with the services. I issued a full refund and received 1-4 star review, since I wasn’t able to do the job. Scenario #2 - I’m the bully The platform and I pushed the buyer, explaining the order couldn't be canceled. We stressed that the only option was to see it through. This led to a successful completion, but I received a 4-star rating for being forceful. (This episode unfolded a few weeks ago.) Scenario #3: - Fiverr's Backstab Even after assuring an unhappy buyer of my commitment to meet their needs, they resisted and persuaded support to cancel the order. Now, since I didn't approved the cancellation, I'm portrayed as the villain and slapped with a 1-star review. (Today's unfortunate event, thanks!) Scenario #4 - The Desperate Plea In this system, I find myself constantly pleading. I beseech the buyer for understanding, and now I'm petitioning customer support to reconsider a 1-star rating. (That's on my agenda for today. An Open Plea to Fiverr: This goes beyond a mere oversight. It's a systemic flaw harming your platform's core – the genuine sellers. While protecting buyers is important, where's our shield? Fiverr, you've historically upheld the values of justice and equity. Now, it's crucial to review this change and support the authentic sellers who've bolstered your platform's reputation. At present, the paths I see lead to undue punishment. I urge Fiverr to collaborate with us in charting a fairer course. We're doing our absolute best.