Thanks for posting your interaction in detail. At first I suspected the buyer was a reseller? In my experience, resellers attempt to maximize their profits as the middleman, omit critical information and most importantly they rebound and enhance the criticism they receive from the true buyer, against you the seller.
But in one post the buyer commented, “OUR company makes several videos every year.” Either way, reseller or not, they did not appear to be invested into providing clear, unmistakable instructions, right?
In the future, what do you think about draft videos? Do you have the option of delivering an incomplete video, prior to final delivery, to allow the client to review and comment? Or has that feature been removed in the latest update?