arsalan_design1

I have asked this question that "two persons can make two accounts on one PC/laptop" because my brother is a web developer. They had not created account on my laptop, we bought another device and laptop for them But after that my friend created account in my laptop when we was going to attend D.I.T classes without of my permissions. I'm not sure that he used my payoneer or not because in my payoneer account only my account is attached and their is account of fiverr showing their. I don't know that they had created separate chrome for their account or not but They had done this action on my window/laptop. Also they was know my everything as a trusted him a real friend, they became a big anime of me. Also they had change one my insta account email address and then deleted my insta account which was linked to my page. As Long as I know, Their category was image editing and my category was Flyer design. Do you know any software or web so i track my deleted gmails and laptop browsers history?

Yes, That's the reason but I have not got any single warning since i joined FIverr. I'm implementing rules and never tried to mislead fiverr system, A lots of buyers compelled to work outside of FIverr in my short journey but I have not tried and messaged them outside of FIverr. I simply replied that sorry, I can't work outside of Fiverr. Yes, Rules are Rules... But why they have said that two persons can create account on PC/Laptop, There service was different and mine different. Yes, I'm facing slow response from support team. I really appreciate your guidance and If this is was not my mistake then they would definitely help me to recover. I need CSM to talk live whole situation.

Oh you are getting response so fast. I submitted my ticket on Oct 8 of this updated situation and until now, No response. Also I have got success manager email & submitted whole story on their email, their name was Sofi Zohar but I got information from his LinkedIn profile that he leaved Fiverr in August. I'm confused now, That what I do now? Should I wait for @ana_tomy@Kesha@Breanna_CSM@frank_d live call or email? Are there possible to get CSM email so i contact them and show my accounts live and share everyone on the front of camera.

Thanks for your answer. I feeled you member from CS. Could you please help me to get into right person in contact? Because every time:- I got auto response first. They do not read my messages. I'm getting copy-paste answer. They don't hear of me, What i'm asking and what they are replying are different. I'm getting every response too much late 1-3 days. I would be very glad if you help me to connect me with a right success manager. I only have this account, I event did't try to create another account until now. A lot of people saying me outside of forum that you create another profile, But honestly I'm fully disagree with them. Because creating another profile while have disabled account is against of fiverr rules & I don't want to break fiverr rules. I hope that you will help me. Thanks for taking time to read my message. 💚

Thank you so much for taking time to write answer. I understood FIverr TOS that's why I'm trying to message fiverr support again & again. But the only response, I'm getting is copy paste answers. I'm able to show you my gmail live, what I asked Support and what are their reply. I feel my previous messages may not fully read. I’ve worked tirelessly to build my account, serving over 250 clients with dedication and passion. To lose everything due to actions that were out of my control is heartbreaking beyond words. I understand that Fiverr's policies are strict for good reason, but I can only plead with Fiverr Support to reconsider the context of what happened. It is true that another account was created on my details and my laptop, but this was done without my knowledge or consent.

Hello @priyank_mod No, i don't have any other account. I was only have this one account. They disabled my account, I need customer success manager to show my details of all accounts live as they claim that I have shared my payment method. So I will show them my payment method live if they had not believed on my screenshots and videos. Also as @ana_tomy said that violation is confirmed by CS. I'm completely agree that the violation is confirmed before but since September 29, the reason is completely changed. Also I have attached screenshot of CS as they have clearly said that two person can use two account on one PC/laptop. My friend created account in my laptop, There service was different and mine was different. If they have done any violation so what's my fault here? Support team have said that they can. At least they should read my message. They just saw my message and send copy paste answer. I have attached screenshot of one of my gmail account, Screenshot clearly show that how many malicious parties want to snatch my accounts. This just my one gmail account. Please at least support team explain to me because MY profile, which took me around 3 years of hard work to build, and they just deleted the profile within seconds, and now not even giving the proof of it. What’s the reason behind it? What's the name of profile? Any proof of it? Honestly, they just cleared my 3 years of hard work in just a click. But still, if it really violated any policy by sharing my PC and after following the rules which Fiverr support rules, so what’s the actual solution now? This seems very extreme that I should be punished for anything someone else did. As I stated before, I have asked the Fiverr team to tell me if I can share my system with others for their profiles, and the answer was yes, and I have attached the screenshots below. I have a few questions: 1. Will my profile stay disabled forever? 2. Should I make a new profile? 3. Can I transfer my existing clients to my new profile? 4. Should I buy a new phone and laptop to make a new profile? 5. Will my new profile be disable again in connection to my old profile, and all my hard work will be wasted again for the mistake of others? I hope this will help. Please reply to me @rawque_gulia@Kesha@filipdevaere@frank_d@smartdezigns

No, You have not read read fiverr term of services, When your one account got disable, then you can't make another one. That's why i'm sending messages to CS from the last 2 months. This was not my fault but if they hear of me.

I never imagined that my account, which I worked so hard to build, could be disabled just as I was about to reach level two. When I reached out to ask why, I was informed that I had multiple accounts. This was a shock to me, as I’ve always operated with integrity and used only one account. Recently, a heartbreaking truth came to light. A person I considered my closest friend—someone I trusted like family—confessed that they had used my laptop to create another account without my knowledge or permission. When I came out of class oneday when my father came for some urgent work to the college. They did this while my active Fiverr account was logged in. Worse yet, they admitted to using my details and even maybe 🤔 my payment method, committing illegal activities such as editing personal documents like CNICs using Photoshop. They told me they did this because I was getting a lot of orders, and their account was not working well. Their account was disabled, but unfortunately, Fiverr disabled mine as well because of their actions. I’ve tried explaining this situation to Fiverr support, but I feel misunderstood. I was told that I have never shared my payment method, which I believe my friend may have used without my permission. Since my laptop was often in their possession during class, they had access to my account. I trusted them completely, and now I am paying the price. I don’t have any records of emails or messages proving that they used my payment method, as they likely deleted everything before I could realize. My account got disbaled about 2 months ago but a few days ago, my friend told me whole situation on whatsapp. I shared all screenshots to CS but unfortunatly the only thing that i'm getting is copy and paste response. What I do right now? I have never violated fiverr TOS. Also I'm able to show my gmail accounts that how much malicious parties attacking on my profiles (Youtube channel, Instagram, x, linked in etc) I'm in need of urgent help!