If your order completion percentage is dropping even without new orders, there could be a few reasons for this:
Late Deliveries: If you have previously delivered orders late, your order completion percentage can continue to decrease even if you do not have any new orders. This is because late orders can impact your overall completion rate, and the effects can be long-lasting.
Cancellations: If you have previously canceled any orders, this can also negatively impact your order completion percentage. Even if the canceled order was not your fault, it still counts against your completion rate.
Reviews: If you receive a negative review on a completed order, this can also lower your order completion percentage. This is because reviews are factored into your overall completion rate.
To improve your order completion percentage, you should focus on delivering your orders on time, avoiding cancellations whenever possible, and providing high-quality work that satisfies your clients. You can also try to communicate with your clients more effectively to ensure that they are satisfied with your work and avoid any misunderstandings that could lead to cancellations or negative reviews. Finally, if you have any outstanding late orders, try to deliver them as soon as possible to minimize their impact on your order completion percentage.