A little confused by your question- Are you saying that your gig is unqualified for maintaining level 2 status, or unqualified to move up to the next level?
If you aren't qualifying to maintain level 2 status, remember there are several other factors that go Into this- including response time, completion rate, etc.
If you aren't qualifying for the next level, its because Top Rated Seller is the next level and Fiverr hand selects these sellers. Just because you meet the general criteria doesn't automatically mean you will be promoted into that level.
Hope that answered your question!