frank_d

Look, I’ve been here long enough to see it. Some times I get qualified leads, some times I get crappy ones. Fiverr won’t send prime ribs your way all year round. However, if you just stand there and wait based on the assumption that it’s just a simple wave of crappy leads, you risk being left behind in the event it’s something else entirely. That’s up to you as a freelancer to figure out.

You are not converting. Simple answer. They come to you but then decide not to buy. You need to optimize.

So would it count as double-dipping if your gig offered two services as part of the packages and you put an AND in between. For example I’ve just changed my from a double-dipping title to “I will write your brand story and mission statement” does this count as double-dipping? You have clearly misread what I wrote. The issue is with title/tags.

Wait, people with a Business account pay for that? That is very strange because I had one “HESHE is a Fiverr Business client” recently and his first message was: Can you take (link to @frank_d video from the portfolio) and remove/replace the logo in video with mine, in next 6 hours (I kid you not, this is the beautified/simplified version, names changed to protect privacy). So he is business client? :thinking: I have a lot of profile names with blue thingy next to them in the inbox, all converted to orders but there is no significant change in order amount or income. Some of my gigs literally have no choice but to repeat in tags what is in the title so I did not change all of them drastically. image798×54 6.15 KB image787×80 7.75 KB And when I read here stats that people are sharing all my GIGs are underperforming all the time this entire year because I never had more than 1-5 clicks per day. My all-time best selling GIG peaks at 8-12 clicks. But all my GIGs are in the most overcrowded categories. Promoted, results first 24 hours image781×241 8.83 KBBusiness accounts are a mixed bag. (For me personally) I’ve had people who spent $5,000 on a 15-second animation without flinching and people who tell me $60 is not within their budget. They do get a year of FB for free and then it’s $160 per year. (Or maybe that was just a promo, dunno, haven’t checked since they launched) There was a requirement that all FB members had to make a $3,000 deposit before using it, but it seems that has been lifted (hence the questionable FB accounts I see now)

In that case, I think I will wait another week just in case to let people experiment a bit more before making any major changes. I tend to move slower since I have a lot more on the line than the average seller, but I am 80% ready to roll out changes across all my gigs.

Fiverr sees that as “double-dipping”. This is the #1 reason seasoned sellers are now faced with lower performance. We all need to revisit our titles+ tags, yesterday. But to be honest I am not 100% sure if SEO optimize is considered the same as SEO optimization. All I known is that you need your best keywords in the title and then a completely different set in your tags. (And close to none in your description)

Final question above. Thank you so much. Sorry jsut freaking out cos fiverr is my main source of income lol. I have no way of knowing that. If you perform better now and are consistent, I don’t see why you wouldn’t bounce back.

Thanks so much for the info it’s really appreciated and I’m sorry if I keep bugging you. But say it’s “buyer satisfaction” do you think a few months of high performance will fix it? What happens if like loads of gigs are peforming high, how do they decide which high peforming sellers to put to the top? Remember how I keep saying “relevance is key”?

Thanks! So your saying bouncing back is doable on fiverr 3.0? How long do you think it will take me if I improve the metrics of the new peformance requirments tremendously? Yes, that’s what I am saying. I have no idea how long it would take for you, as I don’t know if you are experiencing a drop due to “buyer satisfaction” issues or because your gigs are not indexed properly due to their tags and titles.

I think Lifestyle was one that was missing. OK so here’s how FB works: they have a dedicated SM of their own. (spoiler alert: there is some overlap between their SMs and ours) So while they are able to search on their own, it makes more sense for them to have their SM find the right match. (which is exactly why they pay for this service) Their SM, picks from a large pool of high performing sellers. The same sellers who populate search results when a FB account searches on their own. (once again, buyer satisfaction+performance+relevance are the criteria they rely on) It is also completely up to the SM to suggest a seller that they have personally worked with and can vouch for. (again from the same high-performing pool)

Thank you for the concise response. So is this performance based over the last 60 days or your lifetime on fiverr? I worry if I’m ever gonna bounce back. Once fiverr lowers your gig it seems you never get back up. In my personal experience, bouncing back was close to impossible before this alleged update. This performance is once again calculated on a 60-day cycle. It’s not lifetime. Again my recommendation to you would be to revisit your gig’s titles, tags, description, if you experienced a heavy drop but didn’t have a recent bad experience with a buyer.

Wait, so you’re telling me as someone who has maintained consistent 5-star reviews, no late deliveries ever, with almost every other client returning within a month, and has had only 1 cancelation this year that still doesn’t qualify my gig for business buers? Yeah, I’ve definitely noticed this too. TRS with higher-priced gigs compared to TRS with lower-priced gigs seem to have fewer orders than they used to (at least last time when I checked in on them.) I take it that you haven’t had any messages from FB accounts. That’s not actually saying anything about your performance, when you are offering a single gig that -from where I stand- the average FB account wouldn’t actually search for. I was shown a sneak peek of what FB users see on their end, and it’s NOT the same interface as typical buyers. They can see all verticals, but not all subcategories. I wasn’t able to memorize which subcategories were absent, so please don’t ask. 🙂 I know what you are offering, and I also know what the “typical” FB user persona is, and again from my POV, there may not be a lot of overlap currently. So there’s no reason to believe that you are not performing well. P.S. You need to disassociate the term “performance” with the three bars you see on your profile. 🙂

But isn’t this what it’s always been like? If this was the case, then high performing sellers with relevant gigs would always be at the top for those keywords. If these are the metrics then why are the results different for each individual buyer? A buyers performance and gig relevance will always stay at whatever level it’s currently and relevancy when searching the keywords that explain teh gigs offering… How does who the buyer is affect these metrics… Hey everyone, jumping right to it! No it hasn’t always been like this. The key difference is that Fiverr now heavily tracks buyers behavior and spending habits. Another key difference is, that Fiverr also changed how it perceives your performance as a seller. So in Fiverr 2.0, all it took for you to rank was to just have a great conversion ratio, and a high percentage of positive reviews. Now, you also need to not cancel orders, and maintain a high “buyer satisfaction” rate, which is a whole new algorithm on its own. Also, as I always say: “relevance is key”. It doesn’t matter how high your buyer satisfaction rate is if what you are offering seems irrelevant to Fiverr’s algo. So if you feel like all your orders are being completed successfully, and your conversion rate is high, but you are experiencing long periods of time with no sales, you’d probably need to revisit your title, tags and description, in that order. A new gig, one created to abide by the new guidelines, would actually provide your profile with a small boost. If buyers like the new gig, that boost will grow. OK so this is where I have some new data. Turns out that while it does make sense for Fiverr to keep track of which prospects are converted to buyers via our inbox, it is not as important as I originally thought. It’s also quite complicated to calculate as whoever messages you, does so after clicking on your gig. So my new data -and maybe even an answer from a Fiverr staffer 🤐- shows that it’s not as important and we shouldn’t expect a drop in sales if we have people messaging us and then not buying. Yes that’s precisely right. Location, spending habits, track record, and a lot more stuff are being taken into account from the buyer side of things, before search results are displayed. Top performers will still appear as if they have their spot “locked down”, which is what makes some of you believe that results are not dynamic. Please understand that top performers will always “outrank” everyone else. Also please understand that searching for your gig will show you a really skewed POV. (same goes for asking us, other sellers, to search on your behalf) I don’t think that’s the case, however, if you have proof of something you did, and can replicate it, please contact me either on this thread or via PM. I have bounced back several times in the past year, went from weeks with no messages/orders, to having so many projects I couldn’t take on anything new. Please view my response to Vickie above, my new set of data suggests, you have nothing to fear about irrelevant messages that you have to turn down. Like I said, I am experiencing a new lull in sales myself right now. I spoke with my SM and she said that everything appears A-OK in regards to my metrics, but my conversion rate was very low (when compared to my median performance) This may indicate that conversion bears more weight. It also appears to explain why TRS users were hit simultaneously, as if your pricing is higher, your conversion rate will always be lower. (Fiverr used to serve your gigs up to everyone, a lot of people clicked, then they decided you were to expensive for their taste.) I also have a new juicy piece of the puzzle figured out: if you are getting messages from Fiverr Business accounts, it means your performance is above a certain threshold, which means you are doing great! 😉 Remember: Fiverr wants to make better matches and avoid cancellations. P.S. If you had a gig that was performing well, but suddenly your impressions fell off a cliff, and you didn’t have a negative experience with a buyer, you should consider editing your gig to become more relevant. Buyers may be looking for what you do, but use different terms to search.

Hey gang! I have been watching this conversation from the sidelines these past few days, as I am still trying to figure out what my new strategy needs to be, now that things are once again shifting. (at the same time I am experiencing some mild burnout for the umpteenth time since Covid-19 first came into our lives) I will try to reply to everyone who mentioned me, and I will also start sharing some updates of somethings that were off in my initial assessment and some new information I picked up along the way. Let me work on delivering an order, and I will post a lengthy reply. Thank you to everyone who is contributing to this topic!

Hey @montaaz nice to see you on the forum ! These are all based on my personal findings. However, that’s not to say that some of the things I posted above were not confirmed by Fiverr officials during some meetings I had with them in the past 2 months. I can’t comment on what exactly was confirmed though.

I have many buyers both repeat and first-timers that do not leave any reviews so I guess I am missing out on that spark. 🎆 All but two of my gigs are for proofreading. I started with a general proofreading gig and as buyers began to send me multiple orders for blogs, books, letters, etc. I decided to make a gig for each type of service. Besides, I needed an excuse to buy new gig images from @zeus777. 😉 I figured having a gig for each type of proofreading service would make it easier for buyers to find me. They are, however, receiving 3 automatic nudges to fill out the infamous “secret survey” which actually has 3x times the weight of a public review. 😉

The official conversion rate Fiverr allows us to see via our analytics page is the one calculated by people who visit our gig and then buy it. My hypothesis is that there is another hidden metric that calculates how many of the buyers that contact us via the inbox, we are able to convert to customers either via custom offer or a regular purchase. Don’t take this the wrong way, even if that hidden metric is there, it’s not one that will hurt your profile. It’s there to spot positive performance. I get messages from people who ask for something weird all the time. As for the spark question, yes to what @donnovan86 said. In periods of underperformance I notice that me converting one message to a purchase, or getting that one odd order to complete fast and with a positive review is what usually turns things around for me.

There are a lot of indicators that tell the system whether or not a profile performs well or may perform well. That’s why I always encourage people to set up their gigs well as Fiverr can tell what your chances are to succeed in the marketplace and start sending the ball your way. I think I recently stated that if anything, brand new accounts are slightly favored by the system: They are always looking for gigs to award the “rising talent” badge to. There is a team in place that manually selects the gigs BUT the system actually identifies eligible candidates automatically. That means the system may have a different set of indicators just for new accounts (like different metrics for accounts of up to X age or under Y number of sales)

Yes Kendal, I get it. I will have a great year.

This was just released for the “explainer videos” vertical as well. Fiverr now makes sellers pick only 3 or 5 options, when it comes to targeting specific industries or types of end product. They no longer want for you to cast a wide net, as it interferes with the efficiency of their match making. As I keep saying for the past years or so: you need to be laser focused.

Hi there @imk4all I don’t think my observations are specific to senior accounts. I mean sure, some of my observations obviously come from my personal experience, and I am as senior as they get. 🙂 But at the same time, I think the algorithm treats newer accounts somewhat more favorably which has been the number 1 reason why people are furious with “gig rotation”. So everything I wrote should still apply for newer accounts, plus Fiverr is actively looking for “rising talents”, so the newer the account, the more chances a small spark could help build some momentum that may lead to the best badge you could hope to get.

Well it’s not 100% their fault. Fiverr changed the design with intent. The buyers are no longer asked “if they need a modification”. The question now is “are you ready to accept the delivery?” So technically they can press that button if they aren’t ready for whatever reason. That new message, coupled with a disclaimer right underneath the “yes-no” buttons, that warns them that if they accept there’s no turning back, is the reason why there’s an uptick in “mindless” revision requests.

Exactly. There are some buyers that request revisions because they claim they don’t have enough time to view my work. I mean, come on. Can’t you find 5 minutes to view the delivery throughout 3 days? I just had someone hit the “modification” button two days ago because they wanted to “ask their brother what they thought of the video”.

I see. Sorry you feel this way. I will no longer engage if that’s OK with you, as it has become apparent you are here to find someone to point your finger at and not listen. Have a good one!

I performed the same search on my end, and the top 3 gigs I see on everyone’s screenshots were there on the first page. Other than that, the rest were different. I have never searched for this type of gig before, but I am a frequent buyer on Fiverr.