frank_d

You seem to be confusing “random” with “dynamic”. I don’t see search results as static, when the top performing gigs appear all the way to the top, consistently. That just tells me they are consistently overperforming other gigs. You are looking for something that doesn’t exist to confirm your bias. If you don’t get a completely new set of results each time you search, you will not change your mind about results being dynamic and based on the performance I analyzed in my OP. That’s perfectly fine. That would also make very little sense. Fiverr wants to make great matches. If you search for “backlinks” and that same gig appears on top, then I assume it’s because that seller’s “buyer satisfaction rate” is through the roof when paired with that keyword. I hope that explains it better. I may be victim of confirmation bias myself, which is why sharing my findings with the community is a great way to poke holes in my theory. I do have a question for you: are you an active seller or a buyer on this platform? I can’t tell by your blank profile.

I didn’t criticize you. I said that on my previous reply. Congrats on all your hard work and best of luck on all your future endeavors both on and off the platform.

No one said that what you were doing is somehow wrong, and what I am doing is great. I read all your replies carefully, and they all seemed to be complaints about positioning and getting more/better clientele. To which I asked the question of how do you expect the website to invest in your profile, when you are not investing in the platform. I think it’s great if you have a steady full-time job and you can still get the occasional gig on here. I never critiqued what you were doing.

Yes, once again, I admit I oversimplified things. I made a bold statement, about the fact that there are “no more rankings” simply because of people who post on a daily basis about “them losing their rankings”. They always talk about pages, and positions, and how they search their gigs and don’t find them where “they think they should be”. So I do understand my statement is not completely true, but I needed something bold that would shake the current POV a little bit.

that is completely different and totally understandable. thank you for the clarification! I also noted that back in my early days, delivering super-fast made the client feel a bit awkward. (did Frank rush this? Did I get sloppy work? Was it so easy for them to make, if so why did I pay X?)

Thank you for your input @silver_seo but while you are free to disagree with any of my research, I will personally take the two Fiverr employees’ word over your wife and two friends. (not to mention my own findings) I have had 2 separate sources from Fiverr make the same claim about how search results work. Oh, and logging off and using incognito, is precisely what my research showed won’t work. So I don’t know what else to tell you.

It’s a social proof. Again, this is purely anecdotal but I noticed that I get more orders when I already have orders in queue. It could be that Fiverr takes note and says hey, this guy look busy and people like him, let’s give him more work. Or it could be that people see this as a social prof and order from someone who’s busy. The logic is they see me as a safe bet that other people trust. This has been mentioned a few times on this forum. And I know other sellers had similar results. OK to each their own, but let me ask you a simple question: what if one of your clients were to stumble upon this statement of yours? How would that potentially made them feel? That’s the ethical part of this conundrum. As for whether or not Fiverr actually rewards busy sellers, I think I have to disagree, based on my findings alone. Once gain, there’s no absolute proof. I can see the social proof argument though, it certainly depends on how you look at it. Just as an FYI: when you deliver an order, it still appears as “order in queue”. Even if it’s under revision. Only when an order is accepted or automatically closed by the system, does it stop being calculated as an order in queue". Just something to think about, as from my experience, delivering ahead of schedule creates delight for your clients, and helps create brand advocates and return customers.

why would you do that? Just wondering what the logic behind that was. There’s no proof for what I shared, I am just sharing my theory. I feel like I’m sounding like a broken record, but I clearly need to repeat this point: I am not listing penalties and things that force the system to negatively impact your profile. I am listing possible indicators that tell Fiverr whether you are performing well and/or are too busy at any given time.

I think that’s a solid move there @english_voice regardless of whether or not this is a thing. Adding some padding and still working at your usual pace, will only help you avoid issues.

but in some of your gigs you use tags that are also in the gig title. eg. in your gig that has the most reviews of your active ones, 3 of your 5 tags are also in the gig title. Oh I see. I have yet to optimize my gigs. As I stated in my disclaimer, I posted from personal experience. My gigs right now are not performing well. I have to edit my tags for sure. 🙂

Well if Fiverr is a side gig for you, and you are busy with your full-time job, how do you expect to gain more traction on the platform if what you are doing is literally the bare minimum? This is a legitimate question as I have read all your replies and it seems like you are not really paying attention to what the original post was about. A TL:DR would read like this: your performance as a seller will now determine how often the system serves your gigs to buyers. Rankings are no more. When you search for your gigs, what you are seeing is most often not accurate.

Yes that’s exactly right. It doesn’t. The results buyers get are dynamic and are based on what I described above. You are still thinking in terms of “ranking” the way Google serves results.

Some buyers are sneaky, they’ll give you a 5 star rating but when Fiverr will ask them how happy they were with your service, they’d say it wasn’t good. I feel, this internal rating system also plays a great part. As the OG post has mentioned, I would say focus on delivering the best quality that you can with the best customer service that you can provide. All these things are too mechanical otherwise. Hope you bounce back! Sneakiness aside, the exit survey asks some very important questions. One of them is: “will you be using what “X” delivered?” Sometimes the buyer was not 100% happy, or hired 3 sellers to see which one would work out, or maybe the project got cancelled… So if they respond to that question with a simple “no”, then immediately the exit survey is going to negatively affect your buyer satisfaction metric.

Who are you replying to?

Fat chance of that ever happening I’m afraid. Thank you for the above comment though. As I’ve said many times before, I am really not getting how ML works in general. OK so it may not be as real-time as I initially thought, but from conversations I’ve had with multiple Fiverr contacts, they all repeat the same thing, over and over again: Every time a buyer searches, the results they get are highly dynamic. Each time your gig appears, its position and the positions of other gigs are carefully calculated, based on a great number of things. (I’m paraphrasing, but that’s the gist of it.)

That’s an interesting point. I’m not sure when they started using AI, but I assume the beta testing phase was a long time ago. I don’t think they would unleash an incomplete mechanism to try and make Fiverr more efficient. But based on how AI works, it is constantly learning and therefore, constantly becoming more efficient in making a “perfect” match.

It’s not something to be curious about if you want my opinion. Everything looks awesome when you are outside, looking in. You don’t know what they do, how they manage, what their margins are. To that end you don’t know how they are impacted by any of this. I had an average of 40 orders in my queue at some point for 20 days straight, back in the good old days, and it was a nightmare for me personally.

I started off as level 0, and then proceeded to get every single badge there is on this platform. One might argue that buyers who purchase my Pro services are “the best” but since I have about 100 more Pro orders completed than you do, allow me to know first hand that this is not the case. The only “different level of clientele” I have seen are buyers who have a “Fiverr business” account. All levels have access to them. As long as you have a strong offering. Still waiting for “facts”. @wordsfire Not sure if it’s available for everyone. It’s on my dashboard since 2017. I spoke to the product leader back in 2018 and they said they planned on making improvements and rolling it out for everyone. Not sure they did either.

What is the BYOB feature? I have never heard of it before. Also, wish you a belated Happy Birthday!! 🍰 It’s a feature called Bring Your Own Business. You create links to your gig and any order that comes from said link, 100% of the sale will go to you. Fiverr will not take 20%.

I don’t really see a fact. I see a generic claim. Once again I am not able to understand what it is you are talking about. How are you “granted access” to the “best buyers”? By bringing them to Fiverr on your own? Fiverr then rewards you somehow?

Well it makes sense for Fiverr to want more traffic, regardless of who gets to make the sale. Let that sink in. I still don’t think Fiverr takes into account traffic you bring them. Unless you are an active member of the affiliate program, I don’t think it matters. And even then, it’s still not part of the “formula”.

That is your prerogative of course. I am a Pro and TRS seller, and I am not confident enough to pay to bring people to my profile, where my competition also lives. Kudos to your friends, and feel free to try the same. If you do so, please try the wonderful BYOB feature, so that you can keep the 20% Fiverr would otherwise get.

In that case it’s not advertising. It’s promoting.

In that case allow me to disagree. (although kudos for decoding Kendal’s reply) I think that once a seller creates a profile on a platform like Fiverr, they should try to optimize to take advantage of said platform. Spending money on off site ads (a feature that will be released soon by Fiverr BTW) makes very little sense IMO. You are paying money for people to come on Fiverr where if they bounce, they will find 100s of sellers like you to choose from. (not to mention Fiverr has ways to suggest other sellers to your prospect even if they land on your gig) If you want to advertise, then diversify. Create a personal website, and pay ads to send people there.

Hi there @kendal1747 I don’t quite understand what it is you are saying. What doers this mean? I did mention that conversion is a factor and promoted gigs are also a factor.