Hi, medalist here 🏅 (it was a long read, but it was totally worht it!)
Thanks for sharing this information and the links as well, even though I've been selling for over 5 years here there were a couple of thing I haven't been considering, but I think it will help a lot to implement as much as possible to my business asap!
I've been checking the buyer requests lately and while only a couple have turned into an order I think it's important to check and write every now and then, you may ignore some with low budgets and you may be ignored by some buyers but still, every now and then it works out for everyone!
Since I haven't bought that much on the website (only sell mostly) I didn't know much about the private ratings but you're right, sometimes clients may give you 5 stars but then put some actual complains you'll never know about, so it's best to always give the best customer service possible.
Fianlly, I've been obsessed with being TRS for a long time, but I've come to accept that it may not happen but also I might not need it, with or without it, it's more about improving all the time!
Thanks again for all the tips and sorry for the long reply
Aldo