Issue about withdrawing funds

[tzoni78]

Hello

I have an issue regarding withdrawing funds
3 months ago when we were asked for out tax numbers etc , i decided not to give them, so fiverr deactivated my account ( as expect it) and told me that in 3 months i will get an email telling me how to withdraw my funds.

I received that email 3 days ago, telling me that when i click on the link provided i will have 7 days to withdraw the funds

I logged in today to make the withdraw. i went into Earnings > Withdraw balance and all options ( PayPal, bank etc ) are disabled ..

I contacted support explaining to them and providing screenshots and all i got back was a generic response telling me to go to the Withdraw balance page and choose a method.. although i told the that all options are disabled..!

I wrote back again, pinpointing the issue exactly.. and now i wait..

is there anything else i can do except waiting?
After the 7 days, will i still be able to log into site? ( yes i already got the "Your account is temporarily disabled" mail.. and i still see it in top of page.. ) but if the withdrawn options are not enabled , how i will make the withdraw?

if any mod sees this and can help.. please HELP!

[akib0079]

37 minutes ago, tzoni78 said:

I logged in today to make the withdraw. i went into Earnings > Withdraw balance and all options ( PayPal, bank etc ) are disabled ..

as far i aware - your funds will be automatically forward it to your linked account.

Yes, it may take 7 days - if it takes too much time please contact Fiverr support regarding this situation obviously they will help

[smartdezigns]

@ana_tomy Please forward OP's request to Fiverr Support if possible. Thank you.

[ana_tomy]

20 minutes ago, smartdezigns said:

@ana_tomy Please forward OP's request to Fiverr Support if possible. Thank you.

Hey @smartdezigns, thanks for the mention, there's no need since the team is on it and the ticket was created a few hours ago.

@tzoni78, please wait patiently to hear back from the team and follow the instructions once they reply. Your account has been unblocked earlier today so that you could make a withdrawal, and the team will be happy to help with that. Good luck with your future endeavors 🍀