kakpey Posted October 9 Share Posted October 9 Hello friends, may you get the best every day. Why do I feel like it's useless to chat contact support? like chatting with AI, and having template answers. My questions are always not answered specifically and outside my questions. Until the Fiverr Shift Manager replied, it was still an answer that I thought was still a template. And always giving tips like when we first created a Fiverr account (which of course we always read before creating an account). Even though we contacted them to find a solution, so far it seems useless and can't help me. Thank you 8 1 1 Link to comment Share on other sites More sharing options...
priyank_mod Posted October 9 Share Posted October 9 What exactly you're trying to ask them?? If its a generic query pertaining to account/success score/ gig performance, then probably you will keep receiving similar templated answers. Support does not provide personalized guidance for our performance/sales-related issues. 6 Link to comment Share on other sites More sharing options...
atulcodex Posted October 9 Share Posted October 9 2 hours ago, kakpey said: Hello friends, may you get the best every day. Why do I feel like it's useless to chat contact support? like chatting with AI, and having template answers. My questions are always not answered specifically and outside my questions. Until the Fiverr Shift Manager replied, it was still an answer that I thought was still a template. And always giving tips like when we first created a Fiverr account (which of course we always read before creating an account). Even though we contacted them to find a solution, so far it seems useless and can't help me. Thank you Ask the chatbot to "connect me real human support person" 4 Link to comment Share on other sites More sharing options...
kakpey Posted October 9 Author Share Posted October 9 11 hours ago, atulcodex said: Ask the chatbot to "connect me real human support person" will this work? 4 Link to comment Share on other sites More sharing options...
kakpey Posted October 9 Author Share Posted October 9 12 hours ago, priyank_mod said: What exactly you're trying to ask them?? If its a generic query pertaining to account/success score/ gig performance, then probably you will keep receiving similar templated answers. Support does not provide personalized guidance for our performance/sales-related issues. I asked about the success score where why did the satisfaction client have a negative impact even though I have many repeat order buyers? even though everyone knows that people who order again or come back must be happy and satisfied with the work but why is this a negative impact for the satisfaction client in every gig I have? and until now there has been no answer from them. And it seems that they cannot answer and provide clues which I have learned for a long time. They responded to all my questions as if I was working badly, even though it was the opposite of what I did with my work with buyers. 3 Link to comment Share on other sites More sharing options...
priyank_mod Posted October 9 Share Posted October 9 (edited) 23 minutes ago, kakpey said: I asked about the success score where why did the satisfaction client have a negative impact even though I have many repeat order buyers? even though everyone knows that people who order again or come back must be happy and satisfied with the work but why is this a negative impact for the satisfaction client in every gig I have? and until now there has been no answer from them. This is a common issue and has nothing to do with happy repeat buyers. Let's say you delivered 50 orders in last 6 months (few new and mostly repeat customers) and out of these 50 orders, just 2-4 orders receive bad 'private feedback' but remaining happy buyers don't leave any positive private feedback. This is enough to tank your gig scores and visibility badly. The weightage of 'bad/low reviews' is very high and happy customers don't always leave good feedback to counter the bad/negative feedback (they usually skip it, especially repeat customers). Edited October 9 by priyank_mod 4 Link to comment Share on other sites More sharing options...
kakpey Posted October 10 Author Share Posted October 10 9 hours ago, priyank_mod said: This is a common issue and has nothing to do with happy repeat buyers. Let's say you delivered 50 orders in last 6 months (few new and mostly repeat customers) and out of these 50 orders, just 2-4 orders receive bad 'private feedback' but remaining happy buyers don't leave any positive private feedback. This is enough to tank your gig scores and visibility badly. The weightage of 'bad/low reviews' is very high and happy customers don't always leave good feedback to counter the bad/negative feedback (they usually skip it, especially repeat customers). Thanks have given suggestions. So whatever it is depends on private feedback and the level of satisfaction is only determined by private feedback. It seems that a new account (seller) will be more profitable because there are no problems in the past with buyers. If a new account (seller) has orders and continues to have positive private feedback, it will increase rapidly even though there are only 1-2 orders, in contrast to an old account (seller) with high credibility with many repeat buyer orders which sometimes exceed 10 orders. It is very clear on page 1 that there are lots of new sellers, that's just my assumption why new accounts (sellers) are profitable. It seems that it is clear that my old gigs have not increased in value because of past problems that are still lingering and making everything have a negative impact. And confused about how to improve performance to be positive again even though I have done everything, even what Contact Support said I have done. It seems useless all this time I have worked hard to give the best of the work faster than the due date, give additional bonuses, and give coupon discounts. I did all that for the satisfaction of the buyer. But it's like nothing happened and stuck with a negative impact. 3 Link to comment Share on other sites More sharing options...
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