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Success Score Dropping despite amazing review?


emmasuebowtique

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I am a level 2 with over 1100+ 5 star review. I have made over 100k in 2 years on Fiverr. However my success score which has been a 4 the last week, dropped to a fricken 3 overnight. I have received 8 (5) star reviews in the last 7 days, closed out 16 orders in last 7 days. Yet 6 of my gigs, went from a 4 to a 3. It does not even make sense.

Anyone else seeing the score get worse and not better?   

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I was just about to post about this, all my recent orders are 5 star reviews with positive "things that went well", and i went from gig scores 4 to 3... I really dont understand what to do anymore, are they expecting complete perfection from us? It's impossible to rank up...

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The success score feature is newly launched by the fifth. Therefore, there are many changes and updates in the pipeline.
I have noticed that the success score also depends on the impressions and clicks of other gigs. That's why I deleted one useless gig from my account.

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On 2/25/2024 at 5:34 AM, emmasuebowtique said:

I am a level 2 with over 1100+ 5 star review. I have made over 100k in 2 years on Fiverr. However my success score which has been a 4 the last week, dropped to a fricken 3 overnight. I have received 8 (5) star reviews in the last 7 days, closed out 16 orders in last 7 days. Yet 6 of my gigs, went from a 4 to a 3. It does not even make sense.

Anyone else seeing the score get worse and not better?   

Yep, I'm in the same boat (but not the same scale of business). I have three active gigs, that a few days ago were rated 8, 6 and 5, which was enough to drop me from a Level 2, qualifying for TRS, back to Level 1. Since then, I've completed three orders and delivered an extra one. All three completed orders received five star reviews and promises to come back with more work soon, and one passed on my details to their colleagues, who placed a much bigger order (the current delivered but not yet completed order, which was delivered 3 days ahead of schedule). They are reviewing the order now but have also sent extremely positive messages saying that they like what I have done ("Amazing, thank you sooo much! Already looks so amazing. You are so talented!") which seems pretty crystal clear to me that there's no issue with my work.

And yet, overnight my success scores have dropped to 7, 5 and 5. I don't see how I could have done anything more successfully. My only consolation is that we all seem to be in the same boat and suffering through this together!!

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6 minutes ago, thea_nrws said:

Yep, I'm in the same boat (but not the same scale of business). I have three active gigs, that a few days ago were rated 8, 6 and 5, which was enough to drop me from a Level 2, qualifying for TRS, back to Level 1. Since then, I've completed three orders and delivered an extra one. All three completed orders received five star reviews and promises to come back with more work soon, and one passed on my details to their colleagues, who placed a much bigger order (the current delivered but not yet completed order, which was delivered 3 days ahead of schedule). They are reviewing the order now but have also sent extremely positive messages saying that they like what I have done ("Amazing, thank you sooo much! Already looks so amazing. You are so talented!") which seems pretty crystal clear to me that there's no issue with my work.

And yet, overnight my success scores have dropped to 7, 5 and 5. I don't see how I could have done anything more successfully. My only consolation is that we all seem to be in the same boat and suffering through this together!!

So frustrating. I am trying to stay motivated but it is so discouraging. But yes we are all in the same boat, which gives me hope that a bug needs to be fixed. I do know that the cancellation rate is not calculating properly, my CS manager confirmed that & said they are working to get it fixed before March 14th. So if that is not calculating properly, who is to say that there is not any other bugs with the system.   

Edited by emmasuebowtique
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Same happens to me, despite of getting  all 5 stars, and good private feedback, still the score is dropping. On what basis they are saying negative impact on: 

Client satisfaction
Conflict-free orders
Effective communication

Even client is giving 5 stars and client himself saying good communication, and he is very happy, then what you guys want. They don't have proper metrics. I know fiverr is copying upwork,  but upwork atleast have a kind of criteria, but fiverr testing things that effecting sellers allot. 

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18 minutes ago, emmasuebowtique said:

So frustrating. I am trying to stay motivated but it is so discouraging.

Completely agree. I'm waiting to see how this plays out but have already started investigating other potential sources of income in case my Fiverr income dwindles. I'm in the slightly fortunate position that Fiverr provides a significant percentage of my income but it is not my only source of work. I know so many others are entirely dependent on Fiverr for their household funds, so this must be a devastating process to put them through!

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10 hours ago, agencymarketin said:

Same happens to me, despite of getting  all 5 stars, and good private feedback, still the score is dropping. On what basis they are saying negative impact on: 

Client satisfaction
Conflict-free orders
Effective communication

Even client is giving 5 stars and client himself saying good communication, and he is very happy, then what you guys want. They don't have proper metrics. I know fiverr is copying upwork,  but upwork atleast have a kind of criteria, but fiverr testing things that effecting sellers allot. 

I have had the same experience, I don't know what Fiverr is doing 😞

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21 minutes ago, az_design1 said:

I have had the same experience, I don't know what Fiverr is doing 😞

Since it's platform-wide and a lot of people complain, I think they might have extended the timeline on which they count reviews for the success score. Instead of reviews from the previous 6 months being more important, maybe they extended that to the last year. It could be a thing, and it would explain why there are so many people complaining about the success score changing overnight. 

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4 hours ago, donnovan86 said:

Since it's platform-wide and a lot of people complain, I think they might have extended the timeline on which they count reviews for the success score. Instead of reviews from the previous 6 months being more important, maybe they extended that to the last year. It could be a thing, and it would explain why there are so many people complaining about the success score changing overnight. 

I wish things could be justifiable that easily, I got 3 spams cancelations that actually didn't fill in the requirement section, they canceled it one min after the order and now it affects my success score.

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On 2/24/2024 at 11:44 AM, kohinaichimatsu said:

image.png.fad6367b9e92345bac6ca6225da518d1.png

Client Satisfaction is somehow STRONG NEGATIVE IMPACT even tho all my recent reviews are 5-stars 🙂

I do not trust that they evaluate the scores well enough, they are sabotaging theirselves.

image.png.f10f698521edca2917ac547a4fedd980.png

Yes I agree, they are sabotaging themselves & I think they know it and are scrambling to fix it. 

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I got 4 orders by my gig, few days ago, a buyer mistakenly placed 2 orders, then I contacted CS team to cancel these orders without impacting my order completion and success score, they cancelled and said it is okay it won't affect your counters.

Today I see my success score is 3 and Conflict free orders + Order cancelation have strong impact.

It doesn't make sense, I really don't know what to do, I just think I should delete the Gig.

 

 

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I have complained to Support about this Success Score system. It is completely messed up. I have had nothing but 5-star reviews on nearly every order I have completed, and pride myself on excellent communication, and always deliver a high standard. The system has knocked me down for no reason at all. Support just basically tell me about the factors that influence it, and tell me to improve, to get my score up. I am so frustrated with this that I have cancelled my Seller Plus payments, and seriously considering quitting Fiverr. I am sick of wasting time fighting over this BS.

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On 2/25/2024 at 2:44 AM, kohinaichimatsu said:

image.png.fad6367b9e92345bac6ca6225da518d1.png

Client Satisfaction is somehow STRONG NEGATIVE IMPACT even tho all my recent reviews are 5-stars 🙂

I do not trust that they evaluate the scores well enough, they are sabotaging theirselves.

image.png.f10f698521edca2917ac547a4fedd980.png

I am having the same experience. The system is a complete mess.

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